Category: 2024

IM-48 REMOVAL OF OBSOLETE REFERENCE TO POSTPONED INTERVIEWS FOR THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP)

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FROM: KIM EVANS, DIRECTOR

SUBJECT: REMOVAL OF OBSOLETE REFERENCE TO POSTPONED INTERVIEWS FOR THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP)

MANUAL REVISION #
1130.005.00

 

DISCUSSION:

SNAP manual section 1130.005.00 Processing Time Frames was updated to remove an obsolete reference to postponed interviews.

 

NECESSARY ACTION:

 

 

 

KE/ch

IM-47 ELECTRONIC BENEFITS TRANSFER (EBT) CARDHOLDER PORTAL MULTI-FACTOR AUTHENTICATION (MFA) UPDATE

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FROM: KIM EVANS, DIRECTOR

SUBJECT: ELECTRONIC BENEFITS TRANSFER (EBT) CARDHOLDER PORTAL MULTI-FACTOR AUTHENTICATION (MFA) UPDATE

 

DISCUSSION:

Effective 09/15/2024, FIS Government Solutions (EBT Card Vendor ebtEDGE) is enabling Multi-Factor Authentication (MFA) for cardholders accessing the Cardholder Portal (ebtEdge) to enhance data security.

MFA requires participants to use more than one method of authentication to log in. The cardholder portal and mobile application allow the user to select one of the options below:

User opts into MFA One-Time PIN (OTP) by email

  • An OTP will be sent to the user’s registered email address. The user will enter this OTP along with their User ID and Password to log in to the application.

User opts into MFA OTP by text message

  • An OTP will be sent to the user’s registered phone number. The user will enter this OTP along with their User ID and Password to log in to the application.

User opts out of MFA OTP

  • No OTP will be sent to the cardholder. Instead, the user must correctly answer a challenge question to log in to the application.

For assistance with Cardholder Portal issues, advise participants to email ebtEDGE.Cardholder.portal@fisglobal.com and to include their Cardholder Portal User ID, the last 4 digits of their card number, state, and the name on the card.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/nw

IM-46 MULTI-LANGUAGE INTERPRETER SERVICES (IM-4 MLIS) ADDED TO SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) NOTICES

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: MULTI-LANGUAGE INTERPRETER SERVICES (IM-4 MLIS) ADDED TO SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) NOTICES

 

DISCUSSION:

Beginning September 1, 2024, the IM-4 MLIS form will be included in the mailings of the following SNAP notices:

  • FA325 REQUEST FOR INFORMATION
  • FA334 APPOINTMENT LETTER
  • FA335 NOTIFICATION OF MISSED INTERVIEW
  • FA520 FOOD STAMP EXPIRATION NOTICE
  • FA546 FOOD STAMP MID CERT REVIEW REPORT

As notices are updated to include the IM-4 MLIS form, a new memo will be released to include newly updated notices.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/vb

IM-45 UPDATE TO TEMPORARY ASSISTANCE (TA) DIVERSION ELIGIBILITY POLICY AND A NEW MAXIMUM TA GRANT AMOUNT AND MAXIMUM CASH DIVERSION AMOUNTS CHART

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FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATE TO TEMPORARY ASSISTANCE (TA) DIVERSION ELIGIBILITY POLICY AND A NEW MAXIMUM TA GRANT AMOUNT AND MAXIMUM CASH DIVERSION AMOUNTS CHART

MANUAL REVISION #
0242.010.00

 

DISCUSSION:

TA Diversion policy has been updated to clarify the following:

  • The maximum amount allowed for a lump sum payment is based on the TA maximum benefit for the household size for a two or three-month period.
  • If the amount requested is greater than the allowable maximum, the participant is not eligible for Diversion as the maximum amount would not be able to satisfy their immediate need.
  • If the verified need amount is less than the maximum 2-month TA grant amount, the household is only eligible for the 2-month Diversion amount.
  • A participant is not eligible for Diversion if an adult in the household has reached their TA cash benefit lifetime limit.

The Maximum TA Grant and Maximum Cash Diversion Chart has been created to assist in determining the maximum lump sum amount for cash diversion based on household size.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/hs

IM-44 AUGUST 2024 – QUARTERLY FORMS UPDATE

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: AUGUST 2024 – QUARTERLY FORMS UPDATE

 

DISCUSSION:

Income Maintenance forms and documents are reviewed and revised quarterly, and as necessary. New forms and documents are created as required or requested.

All new and revised IM forms show a revision date of 08/2024, unless otherwise stated.

 

New and Revised Forms available in the public and internal forms manuals:

Form Number Form Name New or Revision: 
IM-4MSP Medicare Savings Program flyer Revision to update the link to the online application.
IM-4MSP (Spanish) Programa de Ahorras de Medicare Spanish revision of IM-4MSP.
IM-145 Change Report Revision to add questions for MHN to request prior quarter coverage for new household members and to request PQ if already applied, add information about returning the change report and additional screening questions, and blue font was updated for fillable PDF to allow for readability. Revision date 7/2024.
IM-145 (Spanish) Informe de Cambios Revision of Spanish change report. Revision date 7/2024.

New and Revised Forms available only to FSD staff in the internal forms manual:

Form Number Form Name New or Revision: 
IM-6EVS Authorization for Verification Revision to add the myDSS upload and remove outdated email address.
IM-33MAGI Notice of Case Action Revision to remove Transitional heading.
IM-33MAGI (Spanish) Notification de Accion en su Caso Revision of Spanish notice.
IM-33TMH-R Transitional MO HealthNet Quarterly Review Letter Revision to remove outdated information.

New and Revised Online Forms:

Form Name New or Revision:
Change Report Revision to update the online change report to match revisions. Revision date 7/2024

Some forms and documents require only small revisions and older versions of documents may be accepted as valid, if the information provided on the form is correct. FSD may accept documents that have been obsoleted if the information provided is current and necessary eligibility determinations.

Note: Program applications and documents used to release information are exceptions. These forms must be the current revision, except during the transition period allowed after a new revision is posted.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using revised forms immediately.
  • Share with community partners.

 

 

 

KE/cj

IM-43 UPDATE TO THE DOCUMENTATION OF INCURRED MEDICAL EXPENSES IN THE MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) MANUAL

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATE TO THE DOCUMENTATION OF INCURRED MEDICAL EXPENSES IN THE MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) MANUAL

MANUAL REVISION #
0810.010.15.01

 

DISCUSSION:

MHABD Manual section 0810.010.15.01 Documentation of Incurred Medical Expenses is revised to state:

FSD processes documentation of medical expenses in a timely manner to ensure correct coverage and sends a Spend Down Notice to notify the participant:

  • When the spend down liability was met;
  • When documentation of incurred medical expenses did not meet the spend down liability; and
  • When the documentation of incurred medical expenses was not allowed to meet the spend down and why the documentation was insufficient.

 

NECESSARY ACTION:

  •  Review this memorandum with appropriate staff.

 

 

 

KE/sh

IM-42 INTRODUCING THE SPANISH MISSOURI SUN BUCKS APPLICATION

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: INTRODUCING THE SPANISH MISSOURI SUN BUCKS APPLICATION

FORM REVISION #
MOSB-1 (Spanish)

 

DISCUSSION:

The Missouri SuN Bucks application, also known as Summer Electronic Benefits Transfer (SEBT), has been translated to Spanish. Participants can find this form in the Forms Manual at MOSB-1 (Spanish).

Households with multiple children only need to complete one application. Applications received after August 31, 2024, will be used to determine eligibility for Summer 2025 benefits only.

For more information on who must submit an application in order to receive SuN Bucks refer to IM-41 Introducing the Missouri Sun Bucks Application

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

KE/my

IM-41 INTRODUCING THE MISSOURI SUN BUCKS APPLICATION

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: INTRODUCING THE MISSOURI SUN BUCKS APPLICATION

FORM REVISION #
MOSB-1

 

DISCUSSION:

Applications for Missouri SuN Bucks, also known as Summer Electronic Benefits Transfer (SEBT) are now available. Online applications can be found:

Households with multiple children only need to complete one application.
Applications received after August 31, 2024, will be used to determine eligibility for Summer 2025 benefits only.

Who Must Apply

Children who must complete an application to be eligible for SuN Bucks are:

  • Children who attend a Community Eligibility Provision (CEP) school which is a school that provides free breakfast or lunch for all kids.
  • Children who have not applied for National School Lunch Program (NSLP)/School Breakfast Program (SBP) at their school, and think they are income eligible. NSLP/SBP income standards are under 185% FPL.

Children Eligible Without an Application

Students will be automatically approved for 2024 SuN Bucks if during the school year they were:

  • School-aged (ages 7-17) and are categorically eligible — meaning they receive Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance (TA), are in foster care, or are identified by their school as a migrant, homeless, or runaway child.
    OR
  • They applied and were approved for free or reduced-price meals through the NSLP or SBP.

These students do not need to apply to be eligible for SuN Bucks.

Additional information regarding the SuN Bucks program will be released soon.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/pm

 

 

IM-40 REQUIRED DOCUMENTATION FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) CASES

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: REQUIRED DOCUMENTATION FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) CASES

 

DISCUSSION:

A Food and Nutrition Service (FNS) review finding determined that staff must verbally review the SNAP Work Requirement Consolidated notice (FA-601) and properly explain when a referral to SkillUP is made. Staff must comment in the case record about the discussion with the participant. Staff are required to discuss the following:

  • General work requirements
  • Exemptions to work requirements, and
  • Appropriateness of participants to be referred to SkillUP

When screening for general work requirement assessment, it is important to understand SkillUP is a voluntary program. If the participant is an ABAWD (meaning time limited to three months of SNAP benefits) and mandatory to meet work requirements, being referred to SkillUP is one way to help the participant meet the work requirement, but they are not required to be referred to SkillUP,

There are several ways participants may meet the work requirements such as:

  • Working
  • Volunteering
  • Participating in other qualified training programs, or
  • A combination of the above

The participant must understand the SkillUP program and expectations and want to be referred.

For more information on the SkillUP program please review https://mydss.mo.gov/skillup-program

NOTE: The Consolidated notice referenced in this memo is from the MEDES eligibility system. Both the FAMIS and MEDES version contain the same information so either may be used when discussing with participants.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/cs

IM-39 UPDATED GUIDANCE FOR UKRAINIAN HUMANITARIAN PAROLEES

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATED GUIDANCE FOR UKRAINIAN HUMANITARIAN PAROLEES

 

DISCUSSION:

Due to the passing of the Ukraine Security Supplemental Appropriations Act of 2024, Ukrainian Humanitarian Parolees who entered the United States between October 1, 2023 and September 30, 2024 are eligible to receive MO HealthNet (MHN), Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance (TA) effective April 24, 2024.

Please refer to IM-#109 UKRAINIAN HUMANITARIAN PAROLEE UPDATES FOR ALL PROGRAMS dated July 22,2022 for all other information regarding processing applications for Ukrainian Humanitarian Parolees.

Note: Applications received for Humanitarian Parolees from the Ukraine must be sent to the FSD Refugee Unit: FSDREFUGEE@ip.sp.mo.gov. Special entry is required to allow this population to be coded correctly. Do not process these applications.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/hrp