Supplemental Nutrition Assistance Program (SNAP) Manual

1120.010.00 Applications Received by the Agency

IM-#36 April 30, 2018IM-#34 June 13, 2016IM-#24 April 11, 2014IM-#33 March 15, 2013IM-#11 January 25, 2013IM-#99 Decmber 5, 2012IM-#21 March 14, 2012IM-#62 October 18, 2011IM-#27 March 19, 2004

A Food Stamp Application is not considered an application until a minimum of the (1) name, (2) address and (3) applicant’s signature is received by the Family Support Division (FSD).

Contact the EU for an interview to meet application timeframes. If the applicant cannot be reached by phone, send an IM-31 Appointment/Request for Contact Letter to the EU in order to adhere to processing time frames.

Name, Address and Signature Only Applications

An application cannot be registered in FAMIS without a DCN. When a DCN cannot be located or assigned, log the application in ITrackRS and keep it in the local office. Processing time frames apply whether an application is registered or not.

Contact the local office and/or search applicable electronic databases to locate name, address and signature only applications.

FS-1 Received Missing Name, Address or Signature

An application form missing the applicant’s name, address or a signature (by a responsible household member, authorized representative or the applicant’s guardian/conservator) is not an application. In these situations, the FSD staff should attempt to secure the missing information as a best practice.  Attempt to call the applicant if a number is available to obtain missing information. See Section 1120.20.00 for date of application.

NOTE: A “responsible household member” is any adult member of the EU, but does not include an adult household member who has a court-appointed guardian or conservator who is required by the court to sign on the household member’s behalf.

Eligibility determinations cannot be made without the applicant’s name, address and signature at minimum.

Missing Name

An FS-1 missing the applicant’s name is not considered an application. When the FSD receives an FS-1 without a name, attempt contact with individual through address or phone number if this information is provided.

Missing Signature

An FS-1 missing the applicant’s signature is not considered an application. When an FS-1 is received without a signature return the original unsigned application with the Signature Request Letter and an FSD addressed envelope to the customer within three business days.  The Signature Request Letter instructs the customer to sign and mail the application to the Family Support Division (FSD).  No further action is necessary by the FSD local office staff.

When an FSD office receives a signed FS-1 due to the Signature Request Letter, the application processing must begin by any FSD staff member in order to adhere to processing timeframes.  The letter and/or application should not be forwarded to the address on the Signature Request letter for processing.

Missing Address

An FS-1 missing the applicant’s address, it is not considered an application.

An FS-1 submitted with no address is not considered an application, even if the applicant is homeless.  A physical address is not required to apply for benefits; therefore, a mailing address is sufficient for an application to be considered complete.

If an FS-1 form is received without an address (mailing or physical), attempt contact with individual through phone number, if this information is provided.

Physical addresses are preferred but not required. Staff should update all fields with a customer’s physical address when it is known. When an applicant uses a mailing, not residential address, staff must:

  • Register the application on the Supercase Member Clearance (SCMBR/FM0E) screen entering:
    • “Residential Address Not Provided” in the Address field with the RA living arrangement code
    • “Y” in OVRD
  • Enter the mailing address on the Person Detail (PRSNDTL/FM0I)
Homeless applicants with no physical address

When “homeless” is entered as the residential address on the SCMBR screen, a mailing address must be entered on PRSNDTL screen.

NOTE: A description of a living arrangement (i.e. down by the bridge, at the corner of 12th and Main Street) is not a mailing or physical address and cannot be entered on SCMBR or PRSNDTL screens.

When a customer does not have a mailing address, encourage the applicant to use the United States Post Office’s General Delivery Services.

FSD Address Use

Customers may use any FSD address (i.e. office or Resource Center) when no other mailing address is available and this option has been thoroughly discussed with the customer.

Applicants and customers may use an FSD office address if:

  • The customer is informed and choses this option; and
  • The customer agrees to routinely check his/her mail by visiting the FSD.

The FSD addresses are mailing addresses and are entered on PRSNDTL, not SCMBR.