IM-65 UPDATES FOR HANDLING OF FEDERAL TAX INFORMATION (FTI) AND INCIDENT RESPONSES FOR UNAUTHORIZED IRS DISCLOSURES

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES FOR HANDLING OF FEDERAL TAX INFORMATION (FTI) AND INCIDENT RESPONSES FOR UNAUTHORIZED IRS DISCLOSURES

MANUAL REVISION #

0165.000.00
0165.000.05
0107.010.05

 

DISCUSSION:

There are new procedures for the handling of Federal Tax Information (FTI) and Incident Reponses for Unauthorized IRS disclosures.

Updates to the following policies:

0107.010.05 Email Policy

Emailing FTI (Federal Tax Information) is generally prohibited but should it be necessary, the following must be followed:

  1. The email recipient is authorized to receive FTI; and
  2.  The email subject line contains “FTI” to ensure the recipient is aware that the email contains FTI; and
  3. The email is encrypted; and
  4. The email subject line contains no confidential information, such as name or DCN, because the subject line displays even when the email is encrypted; and
  5. Any email attachment(s) that contain FTI are encrypted.

In the event FTI is incorrectly emailed/disclosed, notify Family Support Division, Income Maintenance Security Officer in Central Office at FSD.IMPRIVACY@DSS.MO.GOV and attempt to recall the email. If unsuccessful, contact ITSD to attempt to disable the email before the recipient tries to read the email.

0165.000.00 Safeguard Requirements for IRS Information:

All Management and Supervisory Staff have an ongoing responsibility for ensuring all staff are knowledgeable about the processing and handling of Personally Identifiable Information (PII) which includes FTI as found in DSS Policy 5-103.

View 0165.000.05 Incident Response for Unauthorized IRS Disclosures and follow steps to report Unauthorized IRS Disclosures.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/nw

IM-64 INTRODUCING SKILLUP ONLINE TRAINING

FROM: KIM EVANS, DIRECTOR

SUBJECT: INTRODUCING SKILLUP ONLINE TRAINING

DISCUSSION:

A new training titled “SkillUp Program Overview” is now available in MOVERS. This training provides an overview of the SNAP employment and training program known as SkillUp, as well as how to make an appropriate referral to the program.

In order to better serve our participants, this training is mandatory for all Office Support Assistants, Benefit Program Assistants, Benefit Program Technicians, Benefit Program Specialists, Benefit Program Supervisors, and Program Coordinators that work with the SNAP program.

The training can be located at the link below:

This training must be completed by 12/27/2024.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/cs

IM-63 REVISED DOCUMENTS FOR SKILLUP

FROM: KIM EVANS, DIRECTOR

SUBJECT: REVISED DOCUMENTS FOR SKILLUP

DISCUSSION:

SkillUp flyers and brochures have been revised with updated terminology and logos, and to update references to Able Bodied Adults Without Dependents to include the increased age limits to 18-54 years of age.

 

Revised Forms available in the public and internal forms manuals:

Form Number Form Name Revision:
IM-4SkillUP Flyer SkillUP Flyer Revised to update partners’ logos (5/2024).
IM-4SkillUP Flyer (Spanish) SkillUP Flyer Spanish revision of IM-4SkillUP Flyer.
IM-4SkillUP/ABAWD SkillUP/ABAWD Mailer Revised to change ABAWD age to 18-54 years of age (9/2024).
IM-4SkillUP/ABAWD (Spanish) SkillUP/ABAWD Mailer Spanish revision of IM-4Skillup/ABAWD.
  SkillUP Providers Handbook Removed from public forms manual. This can still be accessed through provider resources.

 

Revised Form available in the internal forms manual:

Form Number Form Name Revision: 
IM-4SkillUP Referral SkillUP Referral Form Revised to update terminology to Office of Workforce Initiatives (OWCI).

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using new documents immediately.

 

 

 

KE/cj

IM-62 INTRODUCING NEW EMPLOYMENT FIRST BROCHURES

FROM: KIM EVANS, DIRECTOR

SUBJECT: INTRODUCING NEW EMPLOYMENT FIRST BROCHURES

FORM REVISION #
IM-4 Employment Services
IM-4 Employment Services (Spanish)

 

DISCUSSION:

A brochure has been created to meet requirements in Senate Bill 45 and Senate Bill 106.The legislation is intended to provide information on employment-related services available and assist people with disabilities find employment. The brochure explains available employment services for individuals with disabilities. The Employment First brochure is available for Family Support Division (FSD) staff to provide to individuals.

A brochure will be sent to every active household utilizing email, text, or mail. English and Spanish versions are available in the public and internal forms manuals.

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/kg

 

IM-61 CLARIFICATION OF MAGI ZERO INCOME POLICY RELATED TO QUARTERLY INCOME ON IMES

FROM: KIM EVANS, DIRECTOR

SUBJECT: CLARIFICATION OF MAGI ZERO INCOME POLICY RELATED TO QUARTERLY INCOME ON IMES

MANUAL REVISION #
1805.030.05

 

DISCUSSION:

The Zero Income section of 1805.030.05 Income Evidence has been updated to clarify:

  • Use reasonable compatibility to determine if the participant’s statement of zero income and the Electronically Obtained Income (EOI) result in eligibility in the same threshold.
  • Quarterly wage information from IMES may not be current enough to cause a participant’s statement of zero income to be questionable.

Remember that the goal is to use Electronically Obtained Information (EOI) to confirm the participant’s stated income. Only send a request for information after all other options have been exhausted.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/rc

IM-60 ATTESTATION OF SIGNATURE NOT REQUIRED FOR UPLOADED PORTABLE DOCUMENT FORMAT (PDF) SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) APPLICATION

FROM: KIM EVANS, DIRECTOR

SUBJECT: ATTESTATION OF SIGNATURE NOT REQUIRED FOR UPLOADED PORTABLE DOCUMENT FORMAT (PDF) SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) APPLICATION

MANUAL REVISION #
1120.025.00

 

DISCUSSION:

SNAP policy 1120.025.00 Signing the Application was updated to indicate the Family Support Division (FSD) can now accept a typed signature on an uploaded PDF SNAP application (FS-1) without attestation.

  • Attestation is a check box above the signature to submit the application by electronic means.

Applicants who choose to “Apply Online” through mydss.mo.gov still have to check the box above “SIGN HERE:” (attestation), and accept the terms and conditions.

This is a clarification to IM-Memo 104, 2022 regarding allowing electronic signatures for MO HealthNet, Temporary Assistance and SNAP.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/ch

IM-59 SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL AND SYSTEM UPDATE TO ADD INTERVIEW TIMEFRAME FOR EXPEDITE BENEFITS

FROM: KIM EVANS, DIRECTOR

SUBJECT: SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL AND SYSTEM UPDATE TO ADD INTERVIEW TIMEFRAME FOR EXPEDITE BENEFITS

MANUAL REVISION #
1125.000.00
1125.010.00
1125.020.05
1125.020.20
1125.025.00

 

DISCUSSION:

Effective 11/01/2024 and in accordance with federal guidance, the SNAP Manual and eligibility system are updated to reflect that an interview must be completed within 6 days of the application date for the agency to provide expedited service.

If a required interview is not completed within 6 days of the application date, then expedited service cannot be provided within the expedited service timeframe and the normal 30-day processing timeframes will be followed. The eligibility system has been updated to follow and track this process.

The FA-110 Expedited Service Notice has also been updated.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/cs

IM-58 UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) CLAIMS PROCESS MANUAL SECTION

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) CLAIMS PROCESS MANUAL SECTION

MANUAL REVISION #
1142.010.00

 

DISCUSSION:

Effective October 1, 2024, the threshold for establishing claims due to Administrative Error (AE) and Inadvertent Household Error (IHE) increased to $325 for participating households and $600 for non-participating households.

For Suspected Program Violation (SPV) and Intentional Program Violation (IPV) claims, the threshold remains $0 for both participating and non-participating households.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/se

IM-57 UPDATE TO SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) POLICY ELECTRONICALLY STOLEN BENEFITS (ESB) REPLACEMENT POLICY

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATE TO SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) POLICY ELECTRONICALLY STOLEN BENEFITS (ESB) REPLACEMENT POLICY

MANUAL REVISION #
1150.015.00

 

DISCUSSION:

The Consolidated Appropriations Act, 2023 allowed states to replace electronically stolen SNAP benefits with federal funds through September 30, 2024, as outlined in memo IM-77 New Supplemental Nutrition Assistance Program (SNAP) Policy Electronically Stolen Benefits (ESB) and Electronically Stolen Benefit Replacement Request form.

The authority to replace SNAP electronically stolen benefits has been extended to December 20, 2024.

As a reminder, ESB are benefits stolen as a result of:

  • Card skimming,
  • Card cloning, and
  • Phishing (or another similar method of fraud)

Supplemental Nutrition Assistance Program (SNAP) manual section 1150.015.00 SNAP Electronically Stolen Benefits has been updated to the reflect the new extended timeframe.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/lp

IM-56 DRUG CONVICTION DISQUALIFICATION EXCEPTION POLICY UPDATED IN THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL

FROM: KIM EVANS, DIRECTOR

SUBJECT: DRUG CONVICTION DISQUALIFICATION EXCEPTION POLICY UPDATED IN THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL

MANUAL REVISION #
1105.015.10.35.10

 

DISCUSSION:

SNAP Manual 1105.015.10.35.10 Exceptions to Felony Drug Conviction Disqualification was updated with a note that medical use and adult use (over age 21) of cannabis (marijuana) in Missouri is legal pursuant to Article XIV of the Missouri state constitution. Under 21 requires a medical marijuana card to be considered legal.

Testing positive for marijuana does not necessarily prevent participants from being eligible for the Drug Conviction Disqualification Exception.

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/cs