Category: 2020

IM-112 HEALTH INSURANCE PREMIUM PAYMENT (HIPP) APPLICATIONS UPDATED IN FORMS MANUAL

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  HEALTH INSURANCE PREMIUM PAYMENT (HIPP) APPLICATIONS UPDATED IN FORMS MANUAL

FORM REVISION #18

HIPP-1

HIPP-1 (Spanish)

HIPP-A

HIPP-A (Spanish)

DISCUSSION:

The purpose of this memo is to notify staff that the following HIPP applications have been updated in the Forms Manual:

The updated forms are dated August 2019.  Any HIPP forms with previous dates should be destroyed.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Destroy all HIPP forms prior to the 8/2019 date.

 

KE/df

 

 

 

 

 

 

 

 

 

 

 

IM-111 CLARIFICATION OF PROCESS FOR EMERGENCY MO HEALTHNET CARE FOR INELIGIBLE ALIENS (EMCIA) NEEDING MEDICAL REVIEW TEAM (MRT) DETERMINATION

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  CLARIFICATION OF PROCESS FOR EMERGENCY MO HEALTHNET CARE FOR INELIGIBLE ALIENS (EMCIA) NEEDING MEDICAL REVIEW TEAM (MRT) DETERMINATION

MANUAL REVISION #53

1700.020.00

DISCUSSION:

This memorandum will announce the update of Income Maintenance manual section 1700.020.00 Ineligible Alien Status.  The IM manual has been updated with current instruction for processing applications for an ineligible alien requesting emergency coverage.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/vb/df

IM-110 REVISION AND/OR ADDITION OF THE DOCUMENTS TO VERIFY CITIZENSHIP SECTION OF THE FAMILY HEALTHCARE (MAGI) MANUAL AND DECEMBER 1973 REQUIREMENTS MANUAL

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  REVISION AND/OR ADDITION OF THE DOCUMENTS TO VERIFY CITIZENSHIP SECTION OF THE FAMILY HEALTHCARE (MAGI) MANUAL AND DECEMBER 1973 REQUIREMENTS MANUAL

MANUAL REVISION #52

1010.005.00

1805.020.05.05

DISCUSSION:

The purpose of this memo is to introduce an additional option to verify citizenship. Per the Child Citizenship Act of 2000, participants born outside of the United States are considered citizens if certain conditions are met on or after February 27, 2001:

  • One of the person’s parents is a United States citizen (whether by birth or naturalization) and
  • The person was legally residing in the U.S., in the custody of a citizen parent, while under the age of 18.

Explore citizenship verification under the Child Citizenship Act of 2000 if evidence indicates a participant meets the above conditions.

In the eligibility system, record details of the verification used to prove how each condition was met.

The Documents to Verify Citizenship section has been added to the December 1973 Requirements manual (1010.005.00) and updated in the MAGI manual (1805.020.05.05.)

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/ers

IM-109 INTERNAL REVENUE SERVICE (IRS) MATCH AND SAFEGUARD MANUAL

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  INTERNAL REVENUE SERVICE (IRS) MATCH AND SAFEGUARD MANUAL            

MANUAL REVISION #51

0160.000.00

0160.005.00

0160.010.00

0160.010.05

0160.015.00

0160.015.05

0160.015.10

0165.000.00

0165.000.05

0165.005.00

0165.010.00

DISCUSSION:

The purpose of this memorandum is to notify staff of the revision of the Internal Revenue Service (IRS) Match and Safeguard Manual. The manual now reflects current processes and policy to be followed by staff assigned to complete the IRS Matches. A new section was added to the manual 0165.000.05 Incident Response for Unauthorized IRS Disclosures. 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/st           

IM-108 REVISION OF THE PERSONAL NEEDS ALLOWANCE SECTION OF THE MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) MANUAL

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  REVISION OF THE PERSONAL NEEDS ALLOWANCE SECTION OF THE MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) MANUAL

MANUAL REVISION #50

0815.030.10.05

DISCUSSION:

Section 0815.030.10.05 Personal Needs Allowance is revised to explain that the $50 personal needs allowance is budgeted for vendor participants and does not exclude SSI recipients.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/ers

IM-107 INTRODUCTION OF A NEW INTERVIEW PHONE LINE NUMBER FOR FAMILY SUPPORT DIVISION (FSD) BENEFIT APPLICANTS

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  INTRODUCTION OF A NEW INTERVIEW PHONE LINE NUMBER FOR FAMILY SUPPORT DIVISION (FSD) BENEFIT APPLICANTS

DISCUSSION:

The purpose of this memo is to inform staff of a new phone number for applicants to call to complete their interview. The new interview line phone number will be available on July 01, 2020.

Wording on applications, forms, and Web application will be updated to have consistent messaging with regards to the new interview contact phone number, and times applicants can reach a staff member to complete their interview. Once the updates are complete, staff will be informed of those changes.

Please note: The new interview phone number is 855-823-4908, and will be used for all FSD benefit requests that require an interview.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/am

IM-106 COVID-19 SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) INTERVIEWS RESUME

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  COVID-19 SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) INTERVIEWS RESUME

DISCUSSION:

The purpose of this memorandum is to inform staff that effective July 1, 2020 Supplemental Nutrition Assistance Program (SNAP/Food Stamp) interviews will resume for initial and recertification applications. The Food and Nutrition Service (FNS) has denied Missouri’s request to extend the SNAP/Food Stamp Interview Waiver beyond June 30, 2020.

Interviews will again be required prior to the completion of a SNAP/Food Stamp application or recertification application with the exception of cases that qualify for the Elderly or Disabled Interview Recertification Waiver. Beginning July 1, 2020 staff will see the FA334 Appointment Letter and FA335 Notification of Missed Interview letters being generated.

NOTE: As discussed in IM-102 July 26, 2020 Adjustment to the SNAP Interview Waiver staff are not required to grant face-to-face interviews through July 31, 2020.

Due to the COVID-19 SNAP Interview Waiver, staff were not required to complete SNAP/Food Stamp interviews during March, April, May, and June 2020. Staff can expect an increase in call volume and walk in traffic from participants requesting to complete SNAP/Food Stamp interviews.

NOTE: Initial and recertification applications that were received prior to July 1, 2020 that have not had an interview waived and been processed will require an interview.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

KE/rw

IM-105 CUSTOMER SERVICE CENTER OVERTIME

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  CUSTOMER SERVICE CENTER OVERTIME

DISCUSSION:

The purpose of this memo is to inform staff that extended weekend hours will resume July 11th 2020 for the Customer Service Center (CSC).  The CSC will be open from 8:00 am – 5:00 pm on Saturdays.

Any available staff with Cisco phones and the appropriate agent licenses are needed to respond to calls received by the CSC including Food Stamp Interviews for Saturdays only at this time.

Staff working Overtime (OT) on this project will receive paid OT based on their job classification. If there are any questions about your job classification and OT rate please contact Alison Robison, Human Resources Manager.

The guidelines for this OT project are as follows:

  • Beginning July 11th, and running until notified, overtime will be available at the following times: Saturday 8:00 am – 5:00 pm. Social distancing and flexible schedules should be continued with this project.
  • Employees will earn overtime as long as the employee physically works more than 40 hours during the work week (Sunday through Saturday). If an employee is off for any reason and is unable to physically work 40 hours in the week, they will receive straight time for those additional hours worked, until the 40 hour minimum is met. There will be no exceptions for holiday weeks.
    • Overtime pay for Saturday will be paid if you worked 40 hours the previous Monday-Friday.
    • Overtime pay for Sunday will be paid if you work 40 hours the following week.
    • All hours worked for OT should be entered into Leave Track after the hours have been worked. This time should be submitted as ADDHR time in Leave Track and approved by the supervisor through the Leave Track system.
    • This OT is available for paid time only; no compensatory time will be earned.
  • FIELD REPORTING FOR OT PROJECT:
    • All staff working overtime must enter hours worked in the SharePoint OT site. Staff should use the appropriate OT Task depending on the work that they are completing.
    • Each Manager must approve the COVID-19 Overtime Sheet for Payroll (attached Excel file) for each employee and submit to Lisa Yoder via email. It is very important that the ‘Job Class’ portion of the form be completed.
    • Please refer to the deadlines for submitting overtime reports of hours worked as well as the pay date for the overtime. The payroll report schedule is posted on the FSD Work Site under OT Tracking or at this link. Please feel free to contact Alison Robison via email or by telephone at 573-751-4252 if you need additional information or clarification.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/nc

IM-104 REVISED REQUEST FOR PARTICIPANT MO HEALTHNET REIMBURSEMENT (IM-64) FORM AND INSTRUCTIONS

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  REVISED REQUEST FOR PARTICIPANT MO HEALTHNET REIMBURSEMENT (IM-64) FORM AND INSTRUCTIONS

FORM REVISION #17

IM-64

IM-64 Instructions

DISCUSSION:

The Request for Participant MO HealthNet Reimbursement (IM-64) and the instructions for that form have been revised and updated.

The form was updated to provide additional clarification to the participant about when this form can be used and who should use it. This form is to be used only for MO HealthNet participants who were authorized for retroactive coverage due to an incorrect agency action. MO HealthNet Division reimbursement can only be allowed for participants who cannot have their expenses reimbursed by the medical provider. Provider reimbursement must be requested first.

The form was also updated to utilize current terminology, such as Family Support Division, staff, and participant.

The instructions were revised to reflect the changes made on the form and current processes.

 

NECESSARY ACTION:

  • Replace any outdated versions of this form immediately.
  • Refer to 2020 IM Email Memo #03 dated January 13, 2020 for more information.
  • Review this memorandum with appropriate staff.

 

KE/cj

IM-103 UPDATES TO INCOME INCLUDED FOR MAGI – CRYPTO CURRENCY AND LOTTERY/GAMBLING WINNINGS AND INTRODUCTION OF APPENDIX J

Posted on

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  UPDATES TO INCOME INCLUDED FOR MAGI – CRYPTO CURRENCY AND LOTTERY/GAMBLING WINNINGS AND INTRODUCTION OF APPENDIX J

MANUAL REVISION #49

1805.030.20.05

Appendix J  

DISCUSSION:

The purpose of this memorandum is to advise staff of updates to the Income Included Under MAGI section of the Family MO HealthNet (MAGI) Manual. The following has been added:

  • Guidance to consider crypto-currencies such as Bitcoin received as payment the same as wages
  • Noting that both taxable and non-taxable foreign earned income is included
  • Information on how to treat lottery and gambling winnings
  • A change to determine whether a child’s income is countable or not
    • If the child is the only member of their MAGI-based household the income is countable, regardless of whether the income exceeds the tax filing threshold.

This memo also introduces new Appendix J: Lottery and Gambling Winnings, which is to be used to calculate the number of months over which income is counted according to the income increment received in lottery or gambling winnings.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/al