IM-122 MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) RETIREMENT USER GUIDE CORRECTION

FROM:   KIM EVANS, DIRECTOR

SUBJECT:   MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) RETIREMENT USER GUIDE CORRECTION

DISCUSSION:

Income Maintenance Memo #87 announced a change to how retirement accounts are counted for MHABD resource determinations.

A user guide was mentioned in that memo. An error was discovered on the user guide. This has been corrected and the corrected version has been posted and is attached to this memo.

The user guide incorrectly stated that an account available only for hardship reasons was considered accessible. This has been updated to reflect current policy. An account that is available only due to a hardship, is NOT an available resource.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

ATTACHMENTS:

 

IM-121 COVID-19 MISSOURI WORK ASSISTANCE (MWA), TEMPORARY ASSISTANCE (TA) ORIENTATION AND PERSONAL RESPONSIBILITY PLAN (PRP) SUSPENSIONS ENDING FOR THE TEMPORARY ASSISTANCE (TA) PROGRAM

FROM:   KIM EVANS, DIRECTOR

SUBJECT:   COVID-19 MISSOURI WORK ASSISTANCE (MWA), TEMPORARY ASSISTANCE (TA) ORIENTATION AND PERSONAL RESPONSIBILITY PLAN (PRP) SUSPENSIONS ENDING FOR THE TEMPORARY ASSISTANCE (TA) PROGRAM          

DISCUSSION:

The Family Support Division (FSD) waiver to suspend MWA work requirements, TA Orientation, and the Personal Responsibility Plan for TA participants will end effective July 31, 2020. FSD staff should follow normal procedures outlined in the TA manual as of August 1, 2020.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

KE/hrp

IM-120 CORRECTION ON CHIP AFFORDABILITY CALCULATOR

FROM:   KIM EVANS, DIRECTOR

SUBJECT:   CORRECTION ON CHIP AFFORDABILITY CALCULATOR

MANUAL REVISION #57
Appendix G

DISCUSSION:

Due to an error on the file for the Affordability Calculator, a revised version is now in the MAGI Manual.  Please delete any previous version you have downloaded and use the new version.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Remove any previous versions of the Affordability Calculator from your computer.

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IM-119 APPROVING MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) NURSING HOME CARE ON A DATE OTHER THAN THE DATE OF ADMISSION TO ALLOW PARTICIPANT TO DEPLETE RESOURCES BELOW THE RESOURCE LIMIT

FROM:   KIM EVANS, DIRECTOR

SUBJECT:    APPROVING MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) NURSING HOME CARE ON A DATE OTHER THAN THE DATE OF ADMISSION TO ALLOW PARTICIPANT TO DEPLETE RESOURCES BELOW THE RESOURCE LIMIT

DISCUSSION:

It is sometimes necessary to approve Nursing Home (vendor) Care on a date other than the date the participant was admitted to the facility. For example, this may be necessary if the individual has resources in excess of the program limit when they enter the facility, and then spends the resources down below the program resource limit.

EXAMPLE: Mr. Jacobs entered a nursing facility on August 5, 2019. He applied for vendor care on August 10, 2019. His resources were above the program limit. He stays at the facility as a private pay resident for his care until his resources are reduced below the program limit. Based on the cost of care and verified payment to the facility, his resources will fall below the resource limit effective September 15, 2019.
If eligibility is allowed to begin September 1, the facility would refund his private pay funds, causing his resources to again exceed the resource limit.

To avoid this cycle, eligibility for vendor coverage, in this example should not begin prior to September 15, 2019. This will be accomplished by entering the date his resources first fall below the program limit in the Payment Start Dt (Lev 2 Scrn) field on the Facility and Placement Information Details (FMJ5) screen in FAMIS.

Facility and Placement Information Details (FMJ5) screen in FAMIS

Enter a comment to explain the reason for the date and how the date was determined.

The Facility and Placement Information Details (FMJ5) screen has been updated to allow entry of future dates. FAMIS will now accept future dates as far in the future as the first day of the last month that will be included in the current eligibility determination.

EXAMPLE: Eligibility determination (EDRES) completed October 1st will include October, November, and December. December 1, or earlier may be entered as the Payment Start Dt.

When an EDRES is completed, FAMIS will propose MHNS or MHSD for the days in the month prior to the date the resources were actually reduced below the limit, followed by vendor for the date the resources are first below the limit through the end of the month.

Eligibility determination (EDRES) Example

It is appropriate to allow the MHNS or MHSD to approve for the days of the month prior to the reduction of resources because the participant is eligible for the entire month in which their resources are below the limit.

1030.000.05 RESOURCES FALL BELOW LIMIT IN MONTH OF APPLICATION

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

KE/vb

IM-118 CUSTOMER SERVICE CENTER OVERTIME

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  CUSTOMER SERVICE CENTER OVERTIME

DISCUSSION:

Original memo issued July 6th is revised to include the option of accruing compensatory time.

The purpose of this memo is to inform staff of extended weekend hours will resume July 11th 2020 for the Customer Service Center (CSC).  The CSC will be open from 8:00 am – 5:00 pm on Saturdays.

Any available staff with Cisco phones and the appropriate agent licenses are needed to respond to calls received by the CSC including Food Stamp Interviews for Saturdays only at this time.

Staff working OT on this project will receive paid OT or Compensatory time based on their job classification. If there are any questions about your job classification and OT rate please contact Alison Robison, Human Resources Manager.

The guidelines for this OT project are as follows:

  • Beginning July 11th, and running until notified, overtime will be available at the following times: Saturday 8am – 5pm. Social distancing and flexible schedules should be continued with this project.
  • Employees will earn overtime as long as the employee physically works more than 40 hours during the work week (Sunday through Saturday). If an employee is off for any reason and is unable to physically work 40 hours in the week, they will receive straight time for those additional hours worked, until the 40 hour minimum is met. There will be no exceptions for holiday weeks.
  • Overtime for Saturday will be earned if you worked 40 hours the previous Monday-Friday.
  • All hours worked for OT should be entered into Leave Track after the hours have been worked. This time should be submitted as ADDHR time in Leave Track and approved by the supervisor through the Leave Track system.
  • This OT is available for paid time or compensatory time effective July 20th 2020. Time entered prior to July 20th, is offered as paid only.
  • FIELD REPORTING FOR OT PROJECT:
  • All staff working overtime must enter hours worked in the SharePoint OT site. Staff should use the appropriate OT Task depending on the work that they are completing.
  • For paid OT, each Manager must approve the COVID-19 Overtime Sheet for Payroll (attached Excel file) for each employee and submit to Lisa Yoder via email. It is very important that the ‘Job Class’ portion of the form be completed.
  • Please refer to the deadlines for submitting overtime reports of hours worked as well as the pay date for the overtime. The payroll report schedule is posted on the FSD Work Site under OT Tracking or at this link. Please feel free to contact Alison Robison via email or by telephone at 573-751-4252 if you need additional information or clarification.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/nc

IM-117 2020 MO HEALTHNET OUTREACH PROJECT WITH DEPARTMENT OF ELEMENTARY AND SECONDARY EDUCATION, LICENSED CHILDCARE PROVIDERS, AND FAMILY SUPPORT DIVISION

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  2020 MO HEALTHNET OUTREACH PROJECT WITH DEPARTMENT OF ELEMENTARY AND SECONDARY EDUCATION, LICENSED CHILDCARE PROVIDERS, AND FAMILY SUPPORT DIVISION

DISCUSSION:

Senate Bill 583 (2010) requires the Department of Social Services (DSS) to collaborate with the Department of Elementary and Secondary Education (DESE) and licensed childcare providers in an effort to reach the uninsured children of Missouri.

Each year, to comply with Senate Bill 583, FSD provides DESE and licensed childcare providers with a flyer that informs parents how to apply:

  • Online at https://mydss.mo.gov/. Please send an email to MHNPolicy@dss.mo.gov with subject line “SCHOOL” or “Facility Outreach” to let us know to watch for your application. 
  • By telephone at 1-855-373-9994. When speaking with a representative please tell them this is a “School Application” or “Facility Outreach Application”.
  • Request an application from 1-855-FSD-INFO (1-855-373-4636). Please write “SCHOOL” or “Facility Outreach” at the top of the application.
  • Print an application online at http://dss.mo.gov/fsd/formsmanual/pdf/im-1ssl.pdf. Please write “SCHOOL” or “Facility Outreach” at the top of the application. 

 

The attached fliers will be distributed to schools and childcare facilities:

  • Two for DESE – one in English and one in Spanish
  • One for Childcare Facilities in English

FSD is required to track these applications for reporting.  Each MAGI office, Resource Center and Customer Service Center is asked to document the receipt of these applications on the attached spreadsheets.  School and Facility Outreach spreadsheets should be kept separate.  Management should enter all information onto appropriate spreadsheet and submit monthly to Cole.MHNPolicy@dss.mo.gov.

 

NECESSARY ACTIONS:

  • Review this memorandum with appropriate staff.
  • Offices should begin tracking immediately and submitting documentation on the first week of each month.

 

ATTACHMENTS:

 

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IM-116 MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) AUTHORIZED REPRESENTATIVE FAMIS ENHANCEMENT

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) AUTHORIZED REPRESENTATIVE FAMIS ENHANCEMENT

DISCUSSION:

This is the sixth in a series of enhancements in the FAMIS system to provide current information to the Authorized Representative (AR) as well as the MHABD participant. Previous enhancements were introduced in the following memos:

IM-77 November 14, 2016 introduced the first notices to be automatically sent to the MHABD AR.

IM-35 April 24, 2017 introduced the next notices to be automatically sent to the MHABD AR.

2017 IM Memorandum #89 dated July 11, 2017 introduced more notices to be automatically sent to the MHABD AR.

IM-165 December 27, 2017 introduced additional notices to the AR.

IM-137 August 30, 2019 introduced the functionality to enter shared AR’s for couple case.

Effective July 26, 2020 FAMIS will introduce enhancements to the Select ADM Authorized Representative (FMNH/SELADMAR) and MHABD Representative Detail (FMNG) screens. 

NOTE: Authorized representatives for Food Stamp (FS), Child Care (CC), and Temporary Assistance (TA) cases will continue to be entered and updated on the Representative List (FMJ1/AUTHREP) and Representative Detail (FMJG) screens in FAMIS.

Enhancements include:

  • When an AR is entered using the directory on the Select Resource (FMFB/RESOURCE) screen, any changes made to that resources’ name, address, phone number, or fax number in the resource directory will be automatically updated on the AR screens the same day (FMNH/FMNG).
    • Refer to Email Memo IM-30, dated 05/20/2020 if a resource needs to be updated.
  • Only AR’s with no end date will show in the display count. The F17=PRVREP and F20=NXTREP keys that are used to flow between active AR’s will no longer be displayed on an AR with an end date entered.
  • When staff flow through the AR’s using the F17=PRVREP and F20=NXTREP keys only the AR’s with no end date will be displayed.
  • The Application Only (APO) role will be allowed for add a category and add a person applications.
    • NOTE: For add a person requests the AR must be entered on the MHABD Representative Detail (FMNG) screens for the individual being added.  The AR with an Application Only (APO) role can be a shared AR with the head of household and will show on the head of households AR screen also. 
  • The Application Only (APO) role will be allowed for rejected applications when a hearing has been requested. A Y must be entered in the Hearing Requested field on the MHABD Representative Detail (FMNG) screen in order for the APO role to be allowed on a rejected application.
  • When an eligibility unit member no longer wants to share an AR with their spouse, the Authrep Shared Flag and Both Signed fields must be changed to N. The shared AR entry will be end dated and the system will update the MHABD Representative Detail (FMNG) screen for the individual who wishes for the AR to continue.  All comments on the original AR entry will be included.
  • When a shared, primary AR is entered staff will no longer receive a message to review the primary designation for spouse when the spouse has not requested coverage.
    • The system does not create a copy of the shared AR screen for the spouse when the spouse has not requested coverage.
  • The system will no longer require that one AR be listed as primary before allowing an AR to be ended.
  • When a primary AR is ended, if a new primary is not designated, the system will use a hierarchy to set a default primary AR. An AR set as primary using the default method will have a D displayed in the Primary field.
    • When a new primary is added the default AR’s primary code will be changed to N.
    • The hierarchy is as follows:
      • Attorney (ATT)
      • Legal Guardian/Conservator (LGC)
      • Legal Guardian (LGN)
      • Conservator (CON)
      • Department of Mental Health (DMH)
      • Outside Agency (OA)
      • Authorized Representative (ARP)
    • The Name and Organization fields will be locked after the overnight batch process. If these fields need to be updated later you will need to end date the current, obsolete AR and enter a new AR.
      • If a new AR entry is made, enter an end date on the obsolete AR entry.
    • AR’s with a Release of Information role (ARI representative type and RLS representative role) will have an end date of one year automatically entered. This end date can be updated to reflect the date entered on the Authorization for Release of Medical/Health Information- Nursing Facilities, In-Home Nursing Care Providers, and Other Providers of Medical Services (IM-6NF) form or when AR status is revoked.   

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • At each contact or the annual reinvestigation, review Authorized Representative screens to ensure information is correct and current.

KE/vb/rr/plh

IM-115 ALLOWED MEDICAL EXPENSE FOR SERVICE ANIMALS SNAP PROGRAM

FROM:  KIM EVANS, DIRECTOR

SUBJECT:   ALLOWED MEDICAL EXPENSE FOR SERVICE ANIMALS SNAP PROGRAM

MANUAL REVISION #56

1115.035.15.10

DISCUSSION:

The purpose of this memo is to inform staff of an allowable medical expense for service animals. The expenses, such as veterinarian visits and food associated with service animals, can be allowable expenses for the SNAP Program.

When entering expenses for service animals, staff need to determine the task that the animal has been specifically trained to perform, outside of the animal’s natural instinct. Participants may present documentation from their doctor prescribing service animals, but this is not verification of the special task the animal is trained to do. Request documents that verify training of this task or duty for the service animal.

Examples:

 Mrs. Garrison has a service animal that she has trained herself according to ADA guidelines to pick up dropped items for her child with muscular dystrophy. She has provided the certificate for the monkey’s training to perform this task. Mrs. Garrison provided a receipt for pet food in the amount of $40.00; this is an allowable medical expense.

Ms. Flora has a prescription from her doctor that states: “This patient needs a cat as a pet for mental health therapy.” The issue is not whether the animal’s presence is therapeutic; the issue is whether or not the animal has received special training to perform a specific task to aid in the service of Ms. Flora’s mental health. The cat’s expenses are not allowable since there is no training or specialized skill the cat performs.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/mm

IM-114 QUALIFIED MEDICARE BENEFICIARY (QMB) AND FAMILY MO HEALTHNET COVERAGE (MAGI)

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  QUALIFIED MEDICARE BENEFICIARY (QMB) AND FAMILY MO HEALTHNET COVERAGE (MAGI)

MANUAL REVISION #55

0865.020.10

DISCUSSION:

The purpose of this memorandum is to advise staff of updates to the 0865.020.10 Filing a QMB Application section of the MO HealthNet for the Aged, Blind and Disabled manual. The following has been added:

  • Eligible participants are able to receive QMB and Family MO HealthNet at the same time. These individuals are not required to receive MO HealthNet for the Aged, Blind and Disabled (MHABD) coverage.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/nw

IM-113 UPDATES TO THE MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) MANUAL REGARDING CHANGES IN CIRCUMSTANCE

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  UPDATES TO THE MO HEALTHNET FOR THE AGED, BLIND, AND DISABLED (MHABD) MANUAL REGARDING CHANGES IN CIRCUMSTANCE

MANUAL REVISION #54

0840.010.00

0840.010.35                              

0855.010.00

DISCUSSION:

A new section has been added to the Changes in Circumstance section of the MHABD manual.  Policy regarding coverage changes between the Spend Down and Ticket to Work programs is discussed in MHABD manual section 0840.010.35 Change in Coverage- Spend Down and Ticket to Work.

The Spend Down-Ticket to Work Comparison Guide has been created to aid staff members when communicating these coverage options with participants.

Coverage can only be changed if the participant has not met their Spend Down or paid in their Spend Down or Ticket to Work premium. 

When authorizing a change in coverage for a month there is an open Spend Down or Ticket to Work invoice email the Premium Payments Unit to request the invoice(s) for the specific month(s) be closed.  Send email to: MHD.PremiumPayments@dss.mo.gov with the following information:

  • Subject line “Invoice needs closed”
  • DCN
  • Month(s) with open invoices that need to be closed.

MHABD Manual Sections 0840.010.00 Changes in Circumstance and 0855.010.00 Application Processing Procedures (TWHA) have been revised to include information covered in MHABD manual section 0840.010.35 Change in Coverage- Spend Down and Ticket to Work.

 

ATTACHMENT:

Spend Down-Ticket to Work Comparison Guide

 

NECESSARY ACTION:

  • Review the memorandum and manual revisions with appropriate staff.

 

KE/rr