IM-012 Introduction of the Burial Fund Resource Designation Form (IM-99)

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#012, 01/17/2018

MEMORANDUM

TO:                 ALL FAMILY SUPPORT DIVISION OFFICES
FROM:          PATRICK LUEBBERING, DIRECTOR
SUBJECT:    INTRODUCTION OF THE BURIAL FUND RESOURCE DESIGNATION FORM (IM-99)
FORMS MANUAL REVISION #1
IM-99

DISCUSSION:

This memorandum is to notify staff of the addition of the IM-99 Burial Fund Resource Designation form to the IM Forms Manual. Previously only available in paper form, the IM-99 is now available via the intranet or word template.

The IM-99 is used to allow a MO HealthNet Aged, Blind, or Disabled claimant to designate funds that have been set aside for burial purposes only. The IM-99 is now available in the Forms Manual.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Destroy all paper versions of the IM-99.

PL/vm

IM-011 Request for Particular Missing Verification – 2nd Request for Information (FA-325) – Food Stamp Program

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#011, 01/16/2018

MEMORANDUM

TO:               ALL FAMILY SUPPORT DIVISION OFFICES
FROM:        PATRICK LUEBBERING, DIRECTOR
SUBJECT:  REQUEST FOR PARTICULAR MISSING VERIFICATION – 2nd REQUEST FOR INFORMATION (FA-325) – FOOD STAMP PROGRAM
MANUAL REVISION #11
1140.005.10
1140.005.15
1140.005.40

DISCUSSION:

The Food and Nutrition Service (FNS) provided guidance in regards to providing Food Stamp participants time to provide information that is requested by Family Support Division (FSD).

When an initial Request for Information (FA-325) is sent to the participant and only part of the required verification is provided, the Family Support Division (FSD) is required under Section 273.2(h)(1)(i)(C) to request the verification that is still missing. If partial verification is provided within the ten day period of the initial FA-325, a second FA-325 must be sent to the client, giving the household ten days to provide the specific missing verification.

The 2nd FA-325 must list in detail what information is needed from the client. The form must be manually generated and fields populated with specific detail as on what is still needed from the participant. The 2nd FA-325 can be printed in the overnight FAMIS batch printing. For assistance in editing or adding text to the FA-325 please see the FAMIS user guide Editing FAMIS Documents.

  • If partial verification is provided within the ten day period, a second Request for Information (FA-325) must be sent to the client.
  • If all verification is provided during the 10 day period of the 2nd FA-325 staff must ensure that the case is properly processed. If the case has already been closed by FAMIS, staff must complete the cancel/close action to ensure the verification is properly processed prior to case approval or rejection.

Example:

On November 9, 2017 Sam Smith submits a change report that states he had a change in work hours and that he received a wage increase. The same day the Eligibility Specialist (ES) sends Mr. Smith the FA-325 requesting specific verification of the new income (4 pay stubs, as he is paid weekly). The information is due 11/20/2017. On 11/15/2017 Mr. Smith provides one check stub showing the change in hours. Because Mr. Smith does not provide all requested pay stubs, the worker will then need to generate a 2nd FA-325 listing specifically what is needed from Mr. Smith (3 additional pay stubs). The 2nd FA-325 is due 10 days from the date the 2nd FA-325 is issued.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/jb

IM-010 Appointing an Authorized Representative on Another Type of Designation Form

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#010, 01/09/2018

MEMORANDUM

TO:                 ALL FAMILY SUPPORT DIVISION OFFICES
FROM:          PATRICK LUEBBERING, DIRECTOR
SUBJECT:    APPOINTING AN AUTHORIZED REPRESENTATIVE ON ANOTHER TYPE OF DESIGNATION FORM
MANUAL REVISION #10
0130.020.10

DISCUSSION:

This memorandum introduces updates to the General Information manual section 0130.020.10 Appointment of an Authorized Representative to clarify a participant may designate an authorized representative without using the Appointing an Authorized Representative (IM-6AR) form or the Appendix C of the IM-1SSL MAGI application.

The Family Support Division (FSD) must accept the designation of an authorized representative on forms other than the IM-6AR or the Appendix C of the IM-1SSL MAGI application if all the necessary information is included on the document provided.

Missouri regulation 13 CSR 40-2.015 requires the alternative designation form to include:

  • The name of the person or organization designated to serve as the authorized representative;
  • The address of the authorized representative and the mailing address of the authorized representative (if different);
  • A phone number for the authorized representative; and
  • An attestation substantially in the following format: “In appointing my authorized representative, I understand that I will be legally bound and responsible for the actions of my appointed representative with respect to my application for or participation in the MO HealthNet program.” The attestation shall also contain or be accompanied by a signed authorization compliant with the Health Insurance Portability and Accountability Act (HIPAA) for the Department of Social Services to release protected health information to the authorized representative.

If staff has any questions about whether an appointment conforms to this language, they must submit to the MO HealthNet Program & Policy Unit for review.

FSD will not release participant information to an authorized representative until FSD has received a HIPAA compliant authorization and designation of authorized representative. This does not apply to a request for release of participant information from the participant’s attorney, spouse, attorney-in-fact, guardian, conservator, or court appointed public administrator.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/vb/kp

IM-009 Missouri Work Assistance Sanction

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#009, 01/08/2018

MEMORANDUM

TO:  ALL FAMILY SUPPORT DIVISION OFFICES
FROM:  PATRICK LUEBBERING, DIRECTOR
SUBJECT: MISSOURI WORK ASSISTANCE SANCTION
MANUAL REVISION #09
0290.000.00

DISCUSSION:

This memorandum is to update the Missouri Work Assistance (MWA) Policy for Service Providers section 0290.000.00 Sanction. This is a policy change due to Senate Bill 24; MWA contractors were trained in July 2015.

Policy has been revised.

  • The sanctioned TANF benefit amount has increased from 25% to 50%.
  • The policy now includes full-family sanctions.
  • The policy has been revised for clarification on processing sanctions.

The MWA Conciliation/Sanction Checklist has been removed.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/jc

IM-008 Missouri Work Assistance Procedure for Conciliation

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#008, 01/08/2018

MEMORANDUM

TO:                  ALL FAMILY SUPPORT DIVISION OFFICES
FROM:           PATRICK LUEBBERING, DIRECTOR
SUBJECT:     MISSOURI WORK ASSISTANCE PROCEDURE FOR CONCILIATION
MANUAL REVISION #08
0285.020.00

DISCUSSION:

This memorandum is to update the Missouri Work Assistance (MWA) Policy for Service Providers section 0285.020.00 Procedure for Conciliation. This is a policy change due to Senate Bill 24; MWA contractors were trained in July 2015.

Policy has been revised to reflect:

  • Procedure for conciliation has been revised for clarification of processes.
  • Timeframe for initiation of conciliation has been revised.
  • Some conciliation procedures have been automated.
  • MWA Conciliation/Sanction Checklist has been removed.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/jr

IM-007 Missouri Work Assistance Temporary Exclusions

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#007, 01/08/2018

MEMORANDUM

TO:                  ALL FAMILY SUPPORT DIVISION OFFICES
FROM:           PATRICK LUEBBERING, DIRECTOR
SUBJECT:     MISSOURI WORK ASSISTANCE TEMPORARY EXCLUSIONS
MANUAL REVISION #07
0285.005.10

DISCUSSION:

This memorandum is to provide updates to the Missouri Work Assistance (MWA) Policy for Service Providers section 0285.005.10 Temporary Exclusions. This policy revision clarifies the MWA Contractor role when FSD determines a participant is mandatory, but the participant reports they may meet a temporary exclusion. This policy was implemented on December 1, 2016 and MWA contractors were trained in November 2016.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/jr

IM-006 Missouri Work Assistance Process for Recommending Sanction

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#006, 01/08/2018

MEMORANDUM

TO:                 ALL FAMILY SUPPORT DIVISION OFFICES
FROM:           PATRICK LUEBBERING, DIRECTOR
SUBJECT:     MISSOURI WORK ASSISTANCE PROCESS FOR RECOMMENDING SANCTION
MANUAL REVISION #06
0290.020.00

DISCUSSION:

This memorandum is to update the Missouri Work Assistance (MWA) Policy for Service Providers section 0290.020.00 Process for Recommending Sanction. This policy revision is if no compliance during the 6 week conciliation period, send the sanction alert to reduce grant by 50%.This is a policy change due to Senate Bill 24; MWA contractors were trained in July 2015.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/jr

IM-005 Obsolete Sections in the Family Healthcare (FAMIS) Manual

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#005, 01/04/2018

MEMORANDUM

TO:                 ALL FAMILY SUPPORT DIVISION OFFICES
FROM:          PATRICK LUEBBERING, DIRECTOR
SUBJECT:    OBSOLETE SECTIONS IN THE FAMILY HEALTHCARE (FAMIS) MANUAL
MANUAL REVISION #05
0915.000.00-0915.020.00
0945.000.00-0945.055.00
0950.000.00-0950.090.00

DISCUSSION:

This memorandum is to announce that sections of the Family Healthcare (FAMIS) Manual have been made obsolete:

Obsolete FAMIS Manual Section Replaced by MEDES Section
0915.000.00 Extended MAF on Support Closings No replacement – we do not count Child Support as income under the ACA
0945.000.00 Temporary Medicaid During Pregnancy (TEMP) Program 1900.000.00 Presumptive Eligibility (PE) Programs
0950.000.00 Presumptive Eligibility (PE) for Children Program 1900.000.00 Presumptive Eligibility (PE) Programs

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/df

IM-004 Sanction for Child Support Non-Cooperation for MAGI MO Healthnet

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#004, 01/04/2018

TO:  ALL FAMILY SUPPORT DIVISION OFFICES
FROM:  PATRICK LUEBBERING, DIRECTOR
SUBJECT:  SANCTION FOR CHILD SUPPORT NON-COOPERATION FOR MAGI MOHEALTHNET MANUAL REVISION #04
1805.040.10.20

DISCUSSION:

Clarification has been added to the MAGI MO HealthNet (MHN) policy manual for sanctions on individuals who fail to cooperate with Child Support (CS) in obtaining medical support.

When an individual is sanctioned, their MHN coverage ends. CS will notify the Family Support Division (FSD) when an individual has failed to cooperate by emailing FSD.MEDES@dss.mo.gov.

NOTE: FSD will determine if good cause exists; refer to section 1805.040.10.15.05 Determining Good Cause of the MAGI policy manual.

FSD must act on the sanction request within 10 days of receipt of the request.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/ks

IM-003 Missouri Work Assistance Work Related Expense (WRE)

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#003, 01/04/2018

TO:                ALL FAMILY SUPPORT DIVISION OFFICES
FROM:         PATRICK LUEBBERING, DIRECTOR
SUBJECT:   MISSOURI WORK ASSITANCE WORK RELATED EXPENSE (WRE)   MANUAL REVISION #03    0280.010.00

DISCUSSION:

The purpose of this memorandum is to notify FSD staff of the change in 0280.10.00 Work Related Expense (WRE) for the Missouri Work Assistance Program (MWA). These changes took effect in 2016; an email memo was released but policy was not updated at that time. Policy has now been updated. This change increased the amount of WRE expenses allowable to MWA. WRE payments assist Temporary Assistance (TA) recipients by purchasing job-related items so the recipient can participate in employment and training activities.

  • The maximum amount of WRE that can be approved by a MWA Case Manager increased from $350 to $750 in a 12-month rolling period.
  • If the participant needs over $750 up to $1,500 this must be approved by a MWA Supervisor.
  • All previous requirements outlined in policy still apply.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/jr