Category: Temporary Home

IM-74 UPDATED PROTECTED CASELOAD PROCESS

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FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATED PROTECTED CASELOAD PROCESS

 

DISCUSSION:

Protected Caseloads are established in the Family Assistance Management Information System (FAMIS) and Missouri Eligibility Determination and Enrollment System (MEDES) to protect Family Support Division (FSD) employees from inadvertently accessing or taking action on protected cases.
Protected loads serve participants who meet any of the following criteria:

  • A victim of domestic violence or human trafficking;
  • A participant in the Safe at Home program;
  • An employee of the Family Support Division (FSD) or a family member (spouse, parent or child) residing with an FSD employee;
  • A case on which the FSD employee is an Authorized Representative; or
  • A temporary employee currently assigned to FSD.

Effective immediately, IM-#66 Protected Caseloads dated 11/26/2018 is obsolete. For information about protected cases refer to MEDES or FAMIS Resources.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/pm

IM-63 JULY 2023 – QUARTERLY FORMS UPDATE

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FROM: KIM EVANS, DIRECTOR

SUBJECT: JULY 2023 – QUARTERLY FORMS UPDATE

 

DISCUSSION:

Income Maintenance forms and documents are reviewed and revised quarterly and as necessary. New forms and documents are created as required or requested.

All new and revised IM forms show a revision date of 7/2023, unless otherwise stated. Revised IM forms with older revisions dates are now obsolete. Family Support Division (FSD) will accept obsolete forms until 9/30/2023.

New and Revised Forms available in the public and internal forms manuals:

Form Number  Form Name New or Revision:
HIPP-1 Application for Health Insurance Premium Payment (HIPP) Program MO HealthNet Division (MHD) updated and revised the application. This form has a revision date of 2/2023.
HIPP-1 Solicitud para el Programa de Pago de Primas de Securos Medicos *(HIPP) MHD updated and revised the application. This form has a revision date of 2/2023.
HIPP-A Application for Health Insurance Premium Payment (HIPP) Program – Care Coordinator Version MHD updated and revised the application. This form has a revision date of 2/2023.
HIPP-A Solicitud para el Programa de Pago de Primas de Securos Medicos *(HIPP) – Coordinador de Cuidados MHD updated and revised the application. This form has a revision date of 2/2023.
IM-2SR Signature Request Revision to update terminology from review to renewal.
IM-6NF Authorization for Release of Medical/Health Information to Nursing Facilities, In-Home Nursing Care Providers, and Other Providers of Medical Services Revision to use official name, add electronic signature attestation, remove one year expiration date, and update formatting to improve readability.
IM-114 Voluntary Repayment Authorization Form Revision to update terminology, contact information, and processes.
MO 231-0167 Missouri Voter Registration Application Secretary of State revised to add optional political party affiliation and remove rural voters field. This form has a revision date of 5/2023.

New and Revised Forms available only to FSD staff in the internal forms manual:

Form Number Form Name New or Revision:
IM-33HCB Notice of Case Action for Home and Community Based Services Waiver New action notice for cases requesting or receiving Home and Community Based Services (HCB) Waiver benefits.
IM-54A Home and Community Based Services Referral Revision to correct a broken hyperlink.

Revised forms sent to participants by FAMIS or MEDES eligibility systems:

Form Number Form Name Revision:
HIPP-1 Application for Health Insurance Premium Payment (HIPP) Program Updated in MEDES to match revisions made by MHD. Released in MEDES 5/30/23.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using revised forms immediately.
  • Discard and recycle blank obsolete forms.
  • Share with community partners.

 

 

 

KE/cj

IM-59 CUSTOMER SERVICE MANUAL UPDATE

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FROM: KIM EVANS, DIRECTOR

SUBJECT: CUSTOMER SERVICE MANUAL UPDATE

MANUAL REVISION #

0130.010.00
0130.010.15
0130.010.15.15

 

DISCUSSION:

The General Information Manual has been updated to clarify that complaints or concerns must be addressed immediately, and resolved within 30 business days of receiving the complaint.

The following manual sections are updated:

Reminder: When a complaint cannot be resolved at the local office level, a Customer Service Form (FSD-4) must be submitted using the process described in manual section 0130.010.15.15 When Complaints Cannot be Resolved at the Local Office Level.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

KE/rnr

IM-52 TEMPORARY ASSISTANCE (TA) OUT OF STATE BENEFIT SUSPENSION

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FROM: KIM EVANS, DIRECTOR

SUBJECT: TEMPORARY ASSISTANCE (TA) OUT OF STATE BENEFIT SUSPENSION

MANUAL REVISION #
0246.000.00
0246.000.05
0246.000.10

 

DISCUSSION:

Effective May 30, 2023 TA cash benefits will be suspended if a participant’s Electronic Benefit Transfer (EBT) card has not been used in the State of Missouri within the prior 90-day timeframe. A new manual section, 0246.000.00 Suspension of Temporary Assistance Benefits When EBT Cards Are Used Out of State, has been added to the TA manual.

On May 30, 2023, all active TA participants will be sent a one-time Claimant Information Notice (FA-601) to let them know about this change.

When a TA participant consistently uses their EBT card in another state, they will appear on a report. Designated staff will use the report to initiate the suspension process.

In the eligibility system, a “Y” will display on the new OOS NON-COMPL field on the Address Resolution screen (ADRES/FM1G).

This action will generate an FA-601 letting the participant know their benefits will be suspended if they do not use their EBT card in the State of Missouri or contact Family Support Division (FSD) in the next 30 days. If a participant contacts FSD to report they still live in Missouri, staff should change the OOS NON-COMPL field to “N” with client statement as verification.

At 90 days, FSD will receive a second report for participants who have not contacted FSD to clarify their Missouri residence. Benefits will be automatically suspended and an investigation is initiated with a system generated Request for Information (FA-325) to provide proof of Missouri residency.

Once the FA-325 is sent, there are three (3) possible outcomes:

  1. When there is contact from the participant and it is determined that they still live in Missouri, the OOS NON-COMPL field should be updated to “N” on the ADRES screen with client statement as verification.
  2. When there is contact from the participant and it is determined that they moved out of state, FSD staff will go to INHOME, end date the household members and use Reason Code MSV=Moved out of state. Staff will then complete an eligibility determination (EDRES). The system will initiate an AACL on ACTRES (FM50) to close the case for reason MSV=Moved out of state and this was verified.
  3. When there is no contact from the participant, the system will automatically initiate an AACL to close the case for reason LOC= We are unable to locate you.

No other programs are affected by this new policy; however, if a participant reports they have moved out of state, the adverse action to close the case will be initiated for all benefits.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/hrp

IM-41 REVISED INFORMATIONAL FLYERS AND BROCHURES FOR DEPARTMENT OF SOCIAL SERVICES (DSS) PROGRAMS

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FROM: KIM EVANS, DIRECTOR

SUBJECT: REVISED INFORMATIONAL FLYERS AND BROCHURES FOR DEPARTMENT OF SOCIAL SERVICES (DSS) PROGRAMS

 

DISCUSSION:

DSS has revised flyers and brochures for numerous programs that are administered by Family Support Division (FSD) or are available to and may be beneficial for FSD participants.

The flyers and brochures now have easier to read information, how to get more information, and updated program policies. The USDA non-discrimination statement has been updated on each flyer and brochure.

Team members should utilize and distribute the revised flyers and brochures. Flyers and brochures can be found in the public and internal Forms Manuals.

 

Form Name Spanish Form Name
Child Support (CS-5) Manutencion Infantil (CS-5)
Alternatives to Abortion (IM-4A2A) Alternativas al aborto (IM-4A2A)
MO HealthNet Adult Expansion (IM-4AEG) Expansion de MO HealthNet para Adultos (IM-4AEG)
Child Care Subsidy Program (IM-4CC) Programa de Subsidio para Cuidados Infantiles (IM-4CC)
How Employment Impacts Your Benefits (IM-4Employment Impacts Benefits) Como repercute el empleo en su beneficios (IM-4Employment Impacts Benefits)
Hearings Information (IM-4Hearings) Información sobre audiencias (IM-4Hearings)
Supplemental Assistance Program (SNAP) Know Your Rights (IM-4Know Your Rights) Programa de Asistencia Nutricional Suplementaria (SNAP) Conozca sus derechos (IM-4Know Your Rights)
How to use your MO HealthNet Benefit (IM-4MHN How to Use) Como usar sus beneficios de MO HealthNet (IM-4 MHN How to Use)
MO HealthNet Report a Change (IM-4MHN Report a Change)  
Reporting Changes for SNAP Participants (IM-4Reporting Changes for SNAP) Dar a conocer cambios de participantes del SNAP (IM-4Reporting Changes for SNAP)
SkillUP (IM-4 SkillUP brochure) SkillUP (IM-4 SkillUP brochure)
SkillUP (IM-4 SkillUP flyer) SkillUP (IM-4 SkillUP flyer)
SkillUP – Able-Bodied Adults without Dependents (IM-4SkillUP/ABAWD) SkillUP – Adulto Físicamente Capaz sin Dependientes (IM-4SkillUP/ABAWD)
SNAP – Medical deductions for elderly & disabled Missourians (IM-4SMD) SNAP – Deducciones de gastos medicos para adultos mayors y discapacitados de Missouri (IM-4SMD)
Show-Me Healthy Babies (IM-4SMHB)  
Ticket to Work Health Assurance (IM-4TWHA) Programa de seguros de salud (IM-4TWHA)
Finding Help (IM-4Finding Help) Conseguir Ayuda (IM-4Finding Help)
Food Assistance (IM-4Food Assistance) Ayuda Alimentaria (IM-4Food Assistance)
Health Care (IM-4Health Care) Atención Medica (IM-4Health Care)
Low-Income Home Energy Assistance Program (LIHEAP) (IM-4LIHEAP flyer) Programa de Asistencia de Energía para Hogares de Bajos Ingresos (LIHEAP) (IM-4LIHEAP flyer)
Low-Income Household Water Assistance Program (LIHWAP) (IM-4LIHWAP) Programa de Asistencia Hídrica para Hogares de Bajos Ingresos (LIWAP) (IM-4LIHWAP)
Temporary Assistance (IM-4TA) Asistencia Temporal (IM-4TA)
Employment & Training Support for Temporary Assistance Participants (IM-4MWA flyer) Apoyo al empleo y la capacitación para participantes de Asistencia Temporal (IM-4MWA flyer)
Rehabilitation Services for the Blind (RSB-1) Servicios de Rehabilitación para Invidentes (RSB-1)

 

Note: Previously SkillUP sent the SkillUP ABAWD flyer to eligible participants, but it is now available for staff and participants in the public and internal Forms Manuals.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using the new flyers immediately.
  • Remove any obsolete flyers from participant resources.

 

 

 

KE/cj

 

IM-39 MILEAGE REIMBURSEMENT RATE INCREASE FOR ALL INCOME MAINTENANCE (IM) PROGRAMS

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FROM: KIM EVANS, DIRECTOR

SUBJECT: MILEAGE REIMBURSEMENT RATE INCREASE FOR ALL INCOME MAINTENANCE (IM) PROGRAMS

FORM REVISION #
APPENDIX J

 

DISCUSSION:

The state mileage rate used to calculate expenses for all IM programs increased from 62 cents per mile to 65.5 cents per mile effective 04/1/2023. Use the rate of 65.5 cents per mile when calculating mileage expenses.

Effective 04/16/2023, the eligibility system is updated to reflect the rate increase. Appendix J of the MO HealthNet for the Aged, Blind, and Disabled manual has been updated to reflect the change.

Note: Final approval for the increased rate was received after April benefits were created. Affected cases have been adjusted to reflect this change for April 2023 and notices will be generated.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/mc

IM-23 MILEAGE REIMBURSEMENT RATE INCREASE FOR ALL INCOME MAINTENANCE (IM) PROGRAMS

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FROM: KIM EVANS, DIRECTOR

SUBJECT: MILEAGE REIMBURSEMENT RATE INCREASE FOR ALL INCOME MAINTENANCE (IM) PROGRAMS

FORM REVISION #
APPENDIX J

 

DISCUSSION:

The state mileage rate used to calculate expenses for all IM programs increased from $.55 per mile to $.62 per mile effective 03/01/2023. Use the rate of $.62 per mile when calculating mileage expenses.

Effective 03/19/2023, the eligibility system is updated to reflect the rate increase. Appendix J of the MO HealthNet for the Aged, Blind, and Disabled manual has been updated to reflect the change.

Note: Final approval for the increased rate was received after March benefits were created. Affected cases have been adjusted to reflect this change for March 2023 and notices will be generated.

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/mc

IM-12 TEMPORARY ASSISTANCE (TA) MANUAL UPDATE TO UPDATE THE EMAIL ADDRESS FOR MISSOURI WORK ASSISTANCE (MWA) EXCLUSION DOCUMENT

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FROM: KIM EVANS, DIRECTOR

SUBJECT: TEMPORARY ASSISTANCE (TA) MANUAL UPDATE TO UPDATE THE EMAIL ADDRESS FOR MISSOURI WORK ASSISTANCE (MWA) EXCLUSION DOCUMENT

MANUAL REVISION #

0255.010.00
0285.005.05
0285.005.10

 

DISCUSSION:

Effective December 1, 2022, staff should no longer use FSD.MWAExclude@dss.mo.gov to share information about TA participants’ temporary exclusions with the MWA unit.

The following sections are revised and replace all previously released policy and memorandums:

FSD staff should send MWA exclusion documentation or additional correspondence to MWAPERSONAL@dss.mo.gov.

There is no change in policy regarding when to send information, only the email address is updated.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/ef/sf

IM-11 UPDATES TO THE PAYMENT AND GRANT AMOUNT AND DIRECT DEPOSIT SECTIONS OF THE TEMPORARY ASSISTANCE (TA) MANUAL

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO THE PAYMENT AND GRANT AMOUNT AND DIRECT DEPOSIT SECTIONS OF THE TEMPORARY ASSISTANCE (TA) MANUAL

MANUAL REVISION #

0150.005.00
0210.020.00

 

DISCUSSION:

A section regarding TA direct deposit has been added to the TA manual under the 0210.020.00 Payment and Grant Amount, Both TA and EBT manual sections were updated to reflect current terminology, update policy regarding the availability of TA funds when using direct deposit, and obsolete outdated processes.
The following sections are revised and replace all previously released policy and memorandums:

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/sf

IM-05 FAMILY SUPPORT DIVISION (FSD) DOCUMENTS UPDATED TO USE CENTRALIZED ADDRESS AND FAX

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: FAMILY SUPPORT DIVISION (FSD) DOCUMENTS UPDATED TO USE CENTRALIZED ADDRESS AND FAX

 

DISCUSSION:

FSD is moving to a centralized mail process beginning in January 2023.

Updates include having participants submit most mail to a single mailing address and/or fax number. Participants can send applications, reviews, or other information to:

  • Mail: Family Support Division, PO BOX 2700, Jefferson City, MO 65102
  • Fax: 573-526-9400

The mailing address and fax number are being updated online and in FSD eligibility systems over the next few weeks. System generated forms and notices will display the updated address as the return address.

Many FSD forms and documents were revised and have a 1/2023 revision date.

Revised forms available in the public forms manual:

 Form Number  Form Name
 FA-402  MO HealthNet Eligibility Review Information
 FA-402 (Spanish)  Informacion Sobre la Revision de la Elegibilidad para Acceder a MO HealthNet
 IM-1ABDS  Aged, Blind, and Disabled Supplement
 IM-1ABDS (Spanish)  Anexo Personas Mayores, Invidentes y Discapacitadas
 IM-1ABDS (Large Print)  Aged, Blind, and Disabled Supplement (Large Print)
 IM-1MSP  Application for Medicare Savings Programs
 IM-1MSP (Spanish)  Solicitud para Programas de Ahorros de Medicare
 IM-1MSP (Large Print)  Application for Medicare Savings Programs (Large Print)
 IM-1SSL  Application for Health Coverage and Help Paying Costs
 IM-1SSL (Spanish)  Solicitud de Cobertura Medica y Ayuda para el Pago de Costos
 IM-1SSL (Dari)  درخواست برای پوشش بهداشت و کمک هزینه های پرداخت
 IM-1SSL (Pashto)  روغتیا پوښښ لپاره غوښتنلیک او د لګښتونو تادیه کې مرسته 
 IM-1SSL Ongoing  Ongoing Coverage Signature Request for Household Members
 IM-1TA  Application for Temporary Assistance Cash Benefits
 IM-1TA (Spanish)  Solicitud de Beneficios de Dinero en Efectivo de Asistencia Temporal
 IM-1TA (Dari)  درخواست کمک های موقت کمک های نقدی
 IM-1TA (Pashto)  د لنډمهاله مرستې نغدو ګټو لپاره غوښتنلیک
 IM-1U  MO HealthNet Eligibility Review Form
 IM-2SR  Signature Request Form
 IM-2SR (Spanish)  Solicitud de Firma

Revised forms available to FSD staff in the internal forms manual:

 Form Number  Form Name
 IM-1REQ  Application Request
 IM-1U90  Review Received Outside Reconsideration Period
 IM-40  Citizen/National/Eligible Immigrant Attestation
 PE-1SSL  Application for Presumptive Eligibility
 PE-2 Worksheet  Qualified Entity Presumptive Eligibility Determination Worksheet
 PE-3  MO HealthNet Presumptive Eligibility Authorization
 PE-3PW  MO HealthNet TEMP/SMHB Authorization

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using revised forms immediately.
  • Share with community partners.

 

 

KE/cj