Author: Danielle Protzman

IM-94 UPDATED ONLINE CHANGE REPORT FOR FAMILY SUPPORT DIVISION (FSD) PROGRAMS

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FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATED ONLINE CHANGE REPORT FOR FAMILY SUPPORT DIVISION (FSD) PROGRAMS

 

DISCUSSION:

The online change report was updated to make the form easily accessible to participants and to capture information allowing FSD to complete many changes without requesting more information from participants. Participants can access the change report online at mydss.mo.gov.

The updated online change report form has clearer defined questions on the left menu to help participants provide more complete information related to reporting a new pregnancy, requesting to explore a different MO HealthNet program, and claiming good cause to be exempt from pursuing child support.

Changes to the online change report now match changes made to the Change Report (IM-145) that were completed in September 2023.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Share with community partners.

 

 

 

KE/cj

IM-93 CLARIFICATION FOR WHEN TO ACT ON UNCLEAR INFORMATION

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FROM: KIM EVANS, DIRECTOR

SUBJECT: CLARIFICATION FOR WHEN TO ACT ON UNCLEAR INFORMATION

MANUAL REVISION #
1141.005.00

 

DISCUSSION:

Due to feedback received from the Food and Nutrition Service (FNS), section 1141.005.00 When to Act on Unclear Information of the Supplemental Nutrition Assistance Program (SNAP) policy manual was updated to remove all references to the date of receipt in relation to unclear information. Unclear information should always be reviewed relative to the current month of participation.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/tl

IM-92 INTRODUCING NEW FLYER FOR FSD UPLOAD PORTAL

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FROM: KIM EVANS, DIRECTOR

SUBJECT: INTRODUCING NEW FLYER FOR FSD UPLOAD PORTAL

FORM REVISION #
IM-4 UPLOAD
IM-4 UPLOAD (SPANISH)

 

DISCUSSION:

The FSD Document Upload Portal (IM-4 Upload) flyer is now available for Family Support Division (FSD) staff to provide to participants. This flyer has step-by-step instructions to explain to participants how they can submit documents to FSD electronically at https://mydssupload.mo.gov/UploadPortal.

English and Spanish versions are available in the public and internal forms manuals. The new flyer has been ordered and a supply will be mailed to each office for use in Resource Centers and for community outreach.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Share with community partners.

 

 

 

KE/cj

 

IM-91 PROTECTING YOUR BENEFITS WEBPAGE UPDATE FOR ELECTRONIC BENEFIT TRANSFER (EBT) CARDHOLDERS

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FROM: KIM EVANS, DIRECTOR

SUBJECT: PROTECTING YOUR BENEFITS WEBPAGE UPDATE FOR ELECTRONIC BENEFIT TRANSFER (EBT) CARDHOLDERS

 

DISCUSSION:

Updates have been made to the My SNAP Benefit and My Temporary Assistance Benefit pages to provide additional information on Protecting Your Benefits. This webpage provides guidance on common types of fraud, utilizing ebtEdge (the EBT vendor’s free mobile application), and how to report fraud to Family Support Division.

Electronically Stolen Benefit replacement requests may be submitted on the Electronically Stolen Benefit Replacement Request form (IM-111). This form is located on both the My SNAP Benefit and My Temporary Assistance Benefit pages.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Share this information with participants.
  • Review IM-87 for more information on Electronically Stolen Benefits

 

 

KE/nw

IM-90 UPDATED MODIFIED ADJUSTED GROSS INCOME (MAGI) VERIFICATION PLAN

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FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATED MODIFIED ADJUSTED GROSS INCOME (MAGI) VERIFICATION PLAN

MANUAL REVISION #
1800.005.00

 

DISCUSSION:

The Missouri MAGI Verification Plan has been updated and posted online with an implementation date of April 3, 2023. The MAGI verification plan is required to outline policies, processes and data sources used to determine MAGI eligibility.

Federal Regulations, 42 CFR 435.945(j) and 457.380(j), require state Medicaid and CHIP agencies to develop and maintain a MAGI State Eligibility Verification Plan. States are required to submit their verification plan to Centers for Medicare and Medicaid Services (CMS) who posts the plan on Medicaid.gov.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/rc

IM-89 OCTOBER 2023 – QUARTERLY FORMS UPDATE

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: OCTOBER 2023 – QUARTERLY FORMS UPDATE

 

DISCUSSION:

Income Maintenance forms and documents are reviewed and revised quarterly and as necessary. New forms and documents are created as required or requested.

All new and revised IM forms show a revision date of 10/2023, unless otherwise stated. Revised IM forms with older revisions dates are now obsolete. Family Support Division (FSD) will accept obsolete forms until 12/31/2023.

New and Revised Forms available in the public and internal forms manuals:

Form Number Form Name New or Revision: 
CARS-8 Request for Reduction of Claim Revision to update the Department of Social Services (DSS) logo.

CS-9

CS-9 (Spanish)

 Changing Support Order Revision to update the DSS logo. This flyer has a 9/2023 revision date.

IM-1ABDS

IM-1ABDS (Large Print)

IM-1ABDS (Spanish)

 Aged, Blind, and Disabled Supplement

Revision to update the DSS logo.
IM-1BC Breast and Cervical Cancer Treatment (BCCT) MO HealthNet Application Revision to update the DSS logo.

IM-1CC

IM-1CC (Large Print)

IM-1CC (Spanish)

 Application for Child Care Subsidy Revision to update the DSS logo.

IM-1MAC

IM-1MAC(Spanish)

 MO HealthNet Application Addendum: Request to Add Cash Benefits Revision to update the DSS logo.

IM-4MLIS

 Multi-Language Interpreter Services Revision to update the DSS logo.

IM-6AR

IM-6AR (Large Print)

IM-6AR (Spanish)

 Appointing an Authorized Representative Revision to update the DSS logo.

IM-31F

IM-31F (Spanish)

 Applying for SNAP Benefits Revision to update the DSS logo.

IM-31V

 Allowed Verification Revision to update the DSS logo.

IM-50AA

 Information Notice – Regarding Action Taken on Your Case – Accuity Revision to update the DSS logo.

IM-50AFGE

 Information Notice – Regarding Action Taken on Your Case – Accurint Revision to update the DSS logo.

IM-50E

 Information Notice – Regarding Action Taken on Your Case – Equifax Revision to update the DSS logo.

IM-80A

 Waiver of 10 Day Advance Notice Revision to update the DSS logo.

IM-85

 Online Hearing Request Revision to update the DSS logo.

IM-86

 Online Cancel Hearing Request Revision to update the DSS logo.

IM-114

 Voluntary Repayment Authorization Form Revision to update the DSS logo.

IM-150

 Suspending Incarcerated Participants Revision to update the DSS logo.

IM-151

 Inpatient Coverage for Incarcerated Participants Revision to update the DSS logo.

IM-152

 Restoring a Suspended Participant Change Report Revision to update the DSS logo.

IM-153

 Applying for Incarcerated Participants in Department of Corrections Revision to update the DSS logo.

IM-161A

 Withdrawal of Waiver of Administrative Disqualification Hearing Consent Agreement Revision to update the DSS logo.

IM-312VAV

 Veterans Administration Verification (Vendor) Revision to change form number (previously FA-312) and update the DSS logo.

IM-312VAL

 Veterans Administration Vendor Letter Revision to change form number (previously FA-313) and update the DSS logo.

IM-365P

 Emergency MO HealthNet Care for Ineligible Aliens (EMCIA) Provider Request Revision to update the DSS logo.

IM-583CCO

 Childcare Outreach flyer Revision to add a form number and update the DSS logo.

IM-583SO

IM-583SO (Spanish)

 School Outreach flyer Revision to add a form number and update the DSS logo.

 

New and Revised Forms available only to FSD staff in the internal forms manual:

Form Number Form Name New or Revision:
IM-31Q Contact Requested for Quality Control Review Revision to update terminology and rename form.
Instructions related to this form are now obsolete.

IM-80TMH

IM-80TMH (Spanish)

 MO HealthNet for Families Adverse Action Notice Revision to convert to fillable PDF.
IM-311Q Quality Control Referral to Family Support Division Revision to update terminology and rename form.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using revised forms immediately.
  • Discard and recycle blank obsolete forms.
  • Share with community partners.

 

 

 

KE/cj

IM-88 UPDATES TO IIVE STORAGE AND USE

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FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO IIVE STORAGE AND USE

MANUAL REVISION #
0110.025.10
1141.010.10
1805.020.05.05
1805.030.20.10

 

DISCUSSION:

Policy is updated to match current processes and clarify that copies of IIVEs cannot be stored in the case record. Policy manual updates are summarized below:

0110.025.10 Unearned Income in the General Information manual:

  • Review IIVE to verify Social Security and/or SSI for all participants.

1805.020.05.05 Documents to Verify Citizenship for MO HealthNet:

  • Note: Do NOT file IIVE screens in case record.

1805.030.20.10 Income Excluded Under MAGI in the Family Healthcare manual:

  • Enter all sources of income into the eligibility system including excluded income.

1141.010.10 Incarceration Matches in the SNAP manual:

  • Review IIVE for a TPQY Prisoner Response at SNAP application. The TPQY Prison Response provides the following:
    • Prisoner’s name, identifying information and status code
      • 02 – Non-pay inmate of public institution
      • 22 – Non-pay Inmate of correction institution
    • Confinement and release date,
    • Facility name and contact information,
    • Reporter and reported date

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/se

IM-87 UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND ELECTRONIC BENEFIT TRANSFER (EBT) MANUAL TO INCLUDE POLICY ON ELECTRONICALLY STOLEN BENEFITS (ESB)

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND ELECTRONIC BENEFIT TRANSFER (EBT) MANUAL TO INCLUDE POLICY ON ELECTRONICALLY STOLEN BENEFITS (ESB)

MANUAL REVISION #
0150.010.00
1150.000.00
1150.005.00
1150.010.00

 

DISCUSSION:

The SNAP manual has been updated to expand the policy on replacement benefits due to household misfortune. This gives staff more information about what is considered a household misfortune, acceptable verification, and handling questionable information. Additionally, staff will now be allowed to review EBTedge to determine the dollar amount the participant actually lost when processing requests due to multiple misfortunes.

The EBT manual has been updated to include the definitions of cloning, skimming and phishing.
ESB has been added as a reason a participant can request replacement of their SNAP benefits.

 

NECESSARY ACTION:

Review manual sections:

 

 

 

KE/ch

 

IM-86 EBT CARD BALANCE INQUIRIES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) & TEMPORARY ASSISTANCE (TA) BENEFITS

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: EBT CARD BALANCE INQUIRIES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) & TEMPORARY ASSISTANCE (TA) BENEFITS

 

DISCUSSION:

Effective 10/15/2023, participants must enter the head of household’s social security number associated with their EBT card when calling the EBT Vendor’s Interactive Voice Response (IVR) system at 800-997-7777 for balance inquiries. If there is no social security number associated with the case, the zip code for the household address will be used.

Authorized Representatives will be required to enter the social security number associated with the authorized representative’s card EBT card (this may be the authorized representatives social security number, if provided), if no social security number is associated with their card, the zip code for the Authorized Representative’s address will be used.

If the EBT Vendor’s IVR is unable to verify the information entered after three failed attempts, the call will be disconnected. Participants or authorized representatives may call the EBT Vendor’s IVR again if the call is disconnected.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/nw

IM-85 REVISED INFORMATIONAL DOCUMENTS FOR DEPARTMENT OF SOCIAL SERVICES (DSS) PROGRAMS

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: REVISED INFORMATIONAL DOCUMENTS FOR DEPARTMENT OF SOCIAL SERVICES (DSS) PROGRAMS

 

DISCUSSION:

DSS has revised flyers and brochures for numerous programs that are administered by the Family Support Division (FSD) or may be beneficial for FSD participants.

Revised flyers and brochures now utilize the new DSS logo and show a 7/2023 revision date.

FSD team members should utilize and distribute the revised flyers and brochures which are all IM-4 forms and can be found in the public and internal forms manuals.

Note: FSD staff should continue to use existing documents, but utilize revised documents when current office supply runs out. Information provided on the documents has not changed.

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using the new flyers and brochures when existing office supply runs out.

 

 

 

KE/cj