Category: Food Stamp Home

IM-70 INTRODUCING INCARCERATION MATCHES FOR THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP)

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FROM: KIM EVANS, DIRECTOR

SUBJECT: INTRODUCING INCARCERATION MATCHES FOR THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP)

MANUAL REVISION #
1141.010.10

 

DISCUSSION:

Per federal regulations, the Family Support Division (FSD) must compare SNAP household member data to information received from all Federal, State, and/or local detention or correctional institutions to ensure incarcerated individuals do not receive SNAP benefits. When a match is found, a Notice of Match Result (NOMR/FA-601) is sent by the eligibility system advising the household of the match.

The NOMR allows 10 days for the SNAP household to respond and/or dispute the match. After 10 days, if the household does not respond to the NOMR, or if the household responds, but fails to provide enough information to clarify the circumstances, a Notice of Adverse Action (NOAA) is system generated. At the end of the adverse action period, the matched individual will be removed from the household and benefits will be adjusted accordingly, or the case could close.

The Match Notice field will display “Y” on Select Interface (INTRFACE/FMK0) screen in FAMIS if an individual is matched as potentially incarcerated and an entry with source type of SMP will be displayed.

 

 

Note: SMP stands for SNAP Match Prison on Select Interface

 

If a participant is not incarcerated or has been recently released, the Match Notice field should be updated to “N” once the household has provided verification. If an adverse action or closing action was already initiated, it will also need to be voided once the participant provides proof that the household member is not incarcerated.

Only cases with active SNAP participation will display the Match Notice Indicator and be sent a NOMR. All other programs will only show the SMP and Match Notice Indicator on INTRFACE when the matched participant is also active on a SNAP case. For Non-MAGI MO HealthNet and Child Care, no action will be taken by the system even if the matched individual is also active on SNAP; however, Temporary Assistance cases will begin an adverse action at the same time as SNAP if the match is not resolved.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/tl

IM-66 CORRECTIONS MADE TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) UNCLEAR INFORMATION POLICY

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FROM: KIM EVANS, DIRECTOR

SUBJECT: CORRECTIONS MADE TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) UNCLEAR INFORMATION POLICY

MANUAL REVISION #
1141.005.00

 

DISCUSSION:

Due to feedback received from the Food and Nutrition Service (FNS), section 1141.005.00 When to Act on Unclear Information of the SNAP policy manual was updated to show unclear information must be:

  • Recent (fewer than 60 days old relative to the current month of participation).

Memo IM-06 posted January 19, 2023, incorrectly stated that unclear information is information that is less than 60 days old from the date of receipt.

Also, while correct in 1141.005.00 of the SNAP manual, the memo should have stated:

For information that is older than 60 days, not required to be reported, or not significantly different than information used for the certification, case notes should be made in the eligibility system and the information must be explored at the next mid-certification review or recertification.

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/tl

IM-65 UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) CLAIMS DETERMINATION SECTION OF THE SNAP MANUAL

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FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) CLAIMS DETERMINATION SECTION OF THE SNAP MANUAL

MANUAL REVISION #

1142.005.00 1142.020.00 1142.030.00
1142.035.00 1142.035.05 1142.035.10
1142.035.10.05 1142.035.10.10 obsolete 1142.040.00
1142.045.00 1142.055.00 1142.055.10
1142.055.15 1142.055.15.05 1142.055.15.10
1142.055.15.15 1142.055.15.20 1142.055.15.30
1142.057.00 1142.060.00 1142.065.00
1142.070.00 1142.080.00 1142.090.00

 

 

DISCUSSION:

The above SNAP Manual sections were revised to reflect current procedures and updated terminology. However, the below manual sections had additional updates made:

1142.035.10.10 Determining the Amount of the Claim for Change Reporting EUs section was made obsolete.

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/se

IM-64 UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MID-CERTIFICATION REVIEW/REPORT FORM (MCR)

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FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MID-CERTIFICATION REVIEW/REPORT FORM (MCR)

FORM REVISION #
FA-546

 

DISCUSSION:

Return instructions were added to the front of the SNAP MCR (FA-546) just below the date the participant should return the form. These instructions were also added below the signature line.

A note was added above the U.S. Department of Agriculture’s (USDA) nondiscrimination statement to specify the address for civil rights complaints should not be used to submit application materials. The link to the USDA Program Discrimination Complaint Form was corrected.

The MCR was also updated with the following changes:

  • Outdated information was removed in the paragraph above question 4,
  • Question 9 was reworded to address changes since the last application,
  • Certain federal regulations were corrected due to typographical errors,
  • Formatting was updated in several places for easier understanding, and
  • Paragraphs under the Penalty Warning were rearranged based on feedback from legal services.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/tl

 

 

IM-63 JULY 2023 – QUARTERLY FORMS UPDATE

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FROM: KIM EVANS, DIRECTOR

SUBJECT: JULY 2023 – QUARTERLY FORMS UPDATE

 

DISCUSSION:

Income Maintenance forms and documents are reviewed and revised quarterly and as necessary. New forms and documents are created as required or requested.

All new and revised IM forms show a revision date of 7/2023, unless otherwise stated. Revised IM forms with older revisions dates are now obsolete. Family Support Division (FSD) will accept obsolete forms until 9/30/2023.

New and Revised Forms available in the public and internal forms manuals:

Form Number  Form Name New or Revision:
HIPP-1 Application for Health Insurance Premium Payment (HIPP) Program MO HealthNet Division (MHD) updated and revised the application. This form has a revision date of 2/2023.
HIPP-1 Solicitud para el Programa de Pago de Primas de Securos Medicos *(HIPP) MHD updated and revised the application. This form has a revision date of 2/2023.
HIPP-A Application for Health Insurance Premium Payment (HIPP) Program – Care Coordinator Version MHD updated and revised the application. This form has a revision date of 2/2023.
HIPP-A Solicitud para el Programa de Pago de Primas de Securos Medicos *(HIPP) – Coordinador de Cuidados MHD updated and revised the application. This form has a revision date of 2/2023.
IM-2SR Signature Request Revision to update terminology from review to renewal.
IM-6NF Authorization for Release of Medical/Health Information to Nursing Facilities, In-Home Nursing Care Providers, and Other Providers of Medical Services Revision to use official name, add electronic signature attestation, remove one year expiration date, and update formatting to improve readability.
IM-114 Voluntary Repayment Authorization Form Revision to update terminology, contact information, and processes.
MO 231-0167 Missouri Voter Registration Application Secretary of State revised to add optional political party affiliation and remove rural voters field. This form has a revision date of 5/2023.

New and Revised Forms available only to FSD staff in the internal forms manual:

Form Number Form Name New or Revision:
IM-33HCB Notice of Case Action for Home and Community Based Services Waiver New action notice for cases requesting or receiving Home and Community Based Services (HCB) Waiver benefits.
IM-54A Home and Community Based Services Referral Revision to correct a broken hyperlink.

Revised forms sent to participants by FAMIS or MEDES eligibility systems:

Form Number Form Name Revision:
HIPP-1 Application for Health Insurance Premium Payment (HIPP) Program Updated in MEDES to match revisions made by MHD. Released in MEDES 5/30/23.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using revised forms immediately.
  • Discard and recycle blank obsolete forms.
  • Share with community partners.

 

 

 

KE/cj

IM-59 CUSTOMER SERVICE MANUAL UPDATE

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FROM: KIM EVANS, DIRECTOR

SUBJECT: CUSTOMER SERVICE MANUAL UPDATE

MANUAL REVISION #

0130.010.00
0130.010.15
0130.010.15.15

 

DISCUSSION:

The General Information Manual has been updated to clarify that complaints or concerns must be addressed immediately, and resolved within 30 business days of receiving the complaint.

The following manual sections are updated:

Reminder: When a complaint cannot be resolved at the local office level, a Customer Service Form (FSD-4) must be submitted using the process described in manual section 0130.010.15.15 When Complaints Cannot be Resolved at the Local Office Level.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

KE/rnr

IM-58 REVISED ELECTRONIC BENEFIT TRANSFER (EBT) INFORMATIONAL FLYER

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FROM: KIM EVANS, DIRECTOR

SUBJECT: REVISED ELECTRONIC BENEFIT TRANSFER (EBT) INFORMATIONAL FLYER

 

DISCUSSION:

Informational flyers IM-4EBT EBT Card-Helpful Information (English) and IM-4EBT EBT card-Helpful Information (Spanish) have been revised to:

  • allow for easier reading,
  • provide new procedures for setting up a Personal Identification Number (PIN), and
  • update the USDA Non-Discrimination Statement.

Utilize and distribute the revised flyers and brochures. Flyers and brochures can be found in the public and internal Forms Manuals.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using the new flyers immediately.
  • Remove any obsolete flyers from participant resources.

 

 

 

KE/nw

IM-56 UPDATES TO SYSTEMATIC ALIEN VERIFICATION FOR ENTITLEMENTS (SAVE) WEBSITE AND SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) POLICY

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FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO SYSTEMATIC ALIEN VERIFICATION FOR ENTITLEMENTS (SAVE) WEBSITE AND SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) POLICY

MANUAL REVISION #

1105.010.10.20 1105.010.20.40
1105.010.12 1105.097.00
1105.010.15 1105.010.15.15

 

DISCUSSION:

The Food and Nutrition Service (FNS) has provided guidance on updates to Additional Verification procedures and introduced the Cuban/Haitian button for SAVE.

SAVE users now have the ability to make specific verification requests regarding Cuban/Haitian Entrants. After receiving a response to an initial verification request, users would select the Cuban/Haitian Entrant button. SAVE then provides the Upload File button or Drag file to upload box for immigration documentation provided by the individual.

Staff must use the Scan and Upload function when SAVE requests additional documentation to complete a case for non-citizen applicants/participants. Effective immediately, discontinue use of the obsolete U.S. Citizenship and Immigration Services (USCIS) Form G-845.

The SNAP manual is updated to reflect these changes. Additionally, the correct address of the National Personnel Record Center, the fax numbers to the Defense Enrollment Eligibility Reporting System (DEERS) Support Office and outdated terms such as EU, immigrant (pertaining to a person), Food Stamps, and references to FAMIS are updated.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

KE/ch

IM-52 TEMPORARY ASSISTANCE (TA) OUT OF STATE BENEFIT SUSPENSION

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FROM: KIM EVANS, DIRECTOR

SUBJECT: TEMPORARY ASSISTANCE (TA) OUT OF STATE BENEFIT SUSPENSION

MANUAL REVISION #
0246.000.00
0246.000.05
0246.000.10

 

DISCUSSION:

Effective May 30, 2023 TA cash benefits will be suspended if a participant’s Electronic Benefit Transfer (EBT) card has not been used in the State of Missouri within the prior 90-day timeframe. A new manual section, 0246.000.00 Suspension of Temporary Assistance Benefits When EBT Cards Are Used Out of State, has been added to the TA manual.

On May 30, 2023, all active TA participants will be sent a one-time Claimant Information Notice (FA-601) to let them know about this change.

When a TA participant consistently uses their EBT card in another state, they will appear on a report. Designated staff will use the report to initiate the suspension process.

In the eligibility system, a “Y” will display on the new OOS NON-COMPL field on the Address Resolution screen (ADRES/FM1G).

This action will generate an FA-601 letting the participant know their benefits will be suspended if they do not use their EBT card in the State of Missouri or contact Family Support Division (FSD) in the next 30 days. If a participant contacts FSD to report they still live in Missouri, staff should change the OOS NON-COMPL field to “N” with client statement as verification.

At 90 days, FSD will receive a second report for participants who have not contacted FSD to clarify their Missouri residence. Benefits will be automatically suspended and an investigation is initiated with a system generated Request for Information (FA-325) to provide proof of Missouri residency.

Once the FA-325 is sent, there are three (3) possible outcomes:

  1. When there is contact from the participant and it is determined that they still live in Missouri, the OOS NON-COMPL field should be updated to “N” on the ADRES screen with client statement as verification.
  2. When there is contact from the participant and it is determined that they moved out of state, FSD staff will go to INHOME, end date the household members and use Reason Code MSV=Moved out of state. Staff will then complete an eligibility determination (EDRES). The system will initiate an AACL on ACTRES (FM50) to close the case for reason MSV=Moved out of state and this was verified.
  3. When there is no contact from the participant, the system will automatically initiate an AACL to close the case for reason LOC= We are unable to locate you.

No other programs are affected by this new policy; however, if a participant reports they have moved out of state, the adverse action to close the case will be initiated for all benefits.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/hrp

IM-50 REFERRAL FOR INVESTIGATION – WELFARE INVESTIGATION UNIT (WIU) SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL UPDATE

Posted on

FROM: KIM EVANS, DIRECTOR

SUBJECT: REFERRAL FOR INVESTIGATION – WELFARE INVESTIGATION UNIT (WIU) SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL UPDATE

MANUAL REVISION #
1145.005.00

 

DISCUSSION:

SNAP Manual section 1145.005.00 Referral for Investigation-WIU update includes the internal process for referring a SNAP case for investigation introduced in 2020 Email Memo IM-39.

Effective immediately, staff must use the FSD Task Management Site or the Call Center – Hand Off and Support site and select Overpayment Portal when reporting potential fraud and/or overpayments.

 

NECESSARY ACTION:

 

 

 

KE/ch