IM-77 COMMON LAW MARRIAGE UPDATE FOR ALL INCOME MAINTENANCE PROGRAMS

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  COMMON LAW MARRIAGE UPDATE FOR ALL INCOME MAINTENANCE PROGRAMS

MANUAL REVISION #
1100.010.00
1105.015.04.15
0205.025.00
1805.030.10.07
1013.000.00

 

DISCUSSION:

If a common law marriage was established in another state, each partner is considered a spouse in Missouri. Common law marriages cannot be initiated in Missouri.

EXAMPLE: Edward and Ana state they are common law spouses. Their marriage began in Kansas, where common law marriages can be established. Consider them spouses for eligibility purposes.

The following manual sections have been updated or created to reflect this information:

Child Care will continue to follow Temporary Assistance policy for specified relatives. Refer to 2010.010.00 Relationship of the Applicant to the Child for more information.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Send questions regarding common law marriages through normal supervisory channels.

 

KE/ers

IM-76 TAX CREDIT CHANGES RESULTING FROM THE AMERICAN RESCUE PLAN ACT (ARPA) OF 2021

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  TAX CREDIT CHANGES RESULTING FROM THE AMERICAN RESCUE PLAN ACT (ARPA) OF 2021

 

DISCUSSION:

The ARPA modified the provisions of several commonly used tax credits. Most of the changes are in effect only for 2021. The following tax credits are refundable, meaning the credit amount can be paid directly to the tax filer if his/her tax liability is $0.

 

Child Tax Credit (CTC) Earned Income Credit (EIC) Child and Dependent Care Credit
A credit increase to $3600 for qualifying children ages 0-5; $3000 for children ages 6 through 17. The minimum age to qualify for the EIC is lowered to 19 and the maximum age is removed. The maximum amount of this credit increased to $6000 for one child and $16,000 for two or more children.
One-half of the estimated CTC amount is payable to parents in advance monthly payments starting in July 2021; the other half will be issued as part of 2021 tax refunds. The maximum income for an earner without children is increased to $9820.  
Tax filers will be able to opt out of the advance monthly payments. Some married filers may be treated as unmarried filers in certain circumstances.  

 

Do not count advance monthly payments or lump sum refunds of a refundable tax credit as income or a resource for Income Maintenance programs. For programs that consider resources, count tax credit funds remaining after 12 months as a resource.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

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IM-73 RETURNED MAIL FOR ALL INCOME MAINTENANCE (IM) PROGRAMS

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  RETURNED MAIL FOR ALL INCOME MAINTENANCE (IM) PROGRAMS

MANUAL REVISION #

0240.010.20
0262.010.05
0262.010.10
0262.010.15
0262.010.20
0840.025.00
1140.005.50
1140.025.10.05
1885.020.00

 

DISCUSSION:

Manual revisions have been made to the MO HealthNet for the Aged, Blind, and Disabled (MHABD), Family MO HealthNet (MAGI), Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance (TA) policy manuals regarding returned mail. There has been no change to Child Care (CC) policy regarding returned mail.

United States Postal Service (USPS) stickers are placed on mail that is undeliverable. This information shows a forwarding Missouri address, a forwarding out of state address, or no forwarding address (unable to locate). Returned mail may be handled differently depending on the program and the information provided on the sticker.

To ensure consistency across all IM programs, the manual sections shown above have been created or revised. The following information summarizes changes made for each program.

Note: No adverse actions will be taken on any MO HealthNet cases during the COVID-19 Public Health Emergency.

MHABD: A new manual section has been added to the MHABD policy manual which addresses returned mail received by the Family Support Division (FSD).

MAGI: The manual section below has been updated regarding returned mail received by FSD.

SNAP: Due to Simplified Reporting, no action can be taken when returned mail is received by FSD. The manual sections below have been updated.

TA: The returned mail procedures outlined in this memorandum will change processes for TA cases. The TA manual outlines specific procedures for returned mail in relation to the Missouri Work Assistance (MWA) program and TA Drug Testing policy. The manual sections below related to returned mail and unable to locate have been updated to reflect changes in procedure when returned mail is received by FSD.

  • TA Drug Testing Returned Mail Policy 
  • MWA Returned Mail Policy 

CC: Due to Simplified Reporting, no adverse action can be taken when returned mail is received by FSD.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

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IM-69 SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND CHILD CARE SUBSIDY (CC) SLIDING FEE EXPENSE

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND CHILD CARE SUBSIDY (CC) SLIDING FEE EXPENSE

 

DISCUSSION:

The Coronavirus Response and Relief Supplemental Appropriations Act of 2021 (CRRSAA) allows for sliding scale fees to be waived for the CC program.

Participants will not be required to pay sliding fees effective June 1, 2021 through September 30, 2022.

Sliding fees are not an allowable expense during this time for SNAP, as the participant is no longer responsible for paying it. CC co-payments charged by child care providers continue to be the responsibility of the participant.

Example: Mrs. Potter’s child Harriett is approved for child care subsidy, 23 full time days per month. Mrs. Potter pays a co-payment of $25 per week to the daycare and has a sliding fee of $2 per full time day. On DCEXP (FMXM) screen her expense is currently listed as $154.33.

Copayment: $25 x 4.333 = $108.33
Sliding fee: $2 x 23 = $46
Total: $108.33 + $46 = $154.33

Effective 6/1/2021 her expense will be reduced to $108.33, the copayment only.

NOTE: All other types of expenses listed on the DCEXP (FMXM) screen remain unchanged, such as mileage (MI). MI is added to DCEXP screen as a separate expense, and should not be combined with the co-payment or sliding fee expenses.

Adverse action notices will be sent for active SNAP households prior to any reduction in benefits.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

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IM-61 APPOINTING AN AUTHORIZED REPRESENTATIVE (IM-6AR) LARGE PRINT AND SPANISH TRANSLATION FORMS ADDED TO THE FORMS MANUALS

FROM: KIM EVANS, DIRECTOR

SUBJECT: APPOINTING AN AUTHORIZED REPRESENTATIVE (IM-6AR) LARGE PRINT AND SPANISH TRANSLATION FORMS ADDED TO THE FORMS MANUALS

FORM REVISION #
IM-6AR LP
IM-6AR SPANISH

 

DISCUSSION:

The IM-6AR with a revision date of 11/2019 has been converted to large print (IM-6AR LP) and translated into Spanish (IM-6AR Spanish). Both versions of the form are now available in the Department of Social Services (DSS) Forms Manual and the Income Maintenance (IM) Forms Manual.

This is NOT a new revision and no information has changed on the English version.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

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IM-47 COVID-19 ECONOMIC IMPACT PAYMENTS RESULTING FROM THE AMERICAN RESCUE PLAN ACT 2021 FOR ALL INCOME MAINTENANCE (IM) PROGRAMS

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  COVID-19 ECONOMIC IMPACT PAYMENTS RESULTING FROM THE AMERICAN RESCUE PLAN ACT 2021 FOR ALL INCOME MAINTENANCE (IM) PROGRAMS

MANUAL REVISION #

0205.005.30.10

0210.015.35.40

0805.015.10

1025.015.01.02

1110.020.30

1115.015.90

1805.030.20.10

 

DISCUSSION:

Economic Impact Payments (EIP), also known as Stimulus Payments, were approved as part of the American Rescue Plan Act, 2021 (ARPA) which was signed into law on March 11, 2021.  The ARPA contains changes that affect the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance (TA) Program, Child Care Subsidy (CC), and MO HealthNet (MHN) Programs.

 

Economic Impact Payments

U.S citizens and resident aliens will receive an EIP up to $1,400 for each individual and each qualifying child if:

  • they are not a dependent of another taxpayer and
  • have a work eligible Social Security number with Adjusted Gross Income (AGI) up to:
    • $75,000 for individuals
    • $112,500 for head of household filers and
    • $150,000 for married couples filing joint returns

Single filers with an AGI above $80,000, head of household filers with an AGI over $120,000, and joint filers with an AGI exceeding $160,000 will not receive a stimulus payment.

Eligible retirees and recipients of Social Security, Railroad Retirement, Disability or Veterans’ benefits as well as taxpayers who do not make enough money to normally file a tax return will receive a payment. This also includes those who have no income, as well as those whose income comes entirely from certain benefit programs, such as Supplemental Security Income benefits.

Retirees who receive either Social Security Retirement or Railroad Retirement benefits will also receive payments automatically.

 

MO HealthNet Non-MAGI Programs, SNAP, TA, and CC:

  • Payments are excluded as income.
  • Payments are excluded as a resource for the first 12 months from receipt.

NOTE: EIP payments reported in the month received will be entered as a resource. DO NOT enter as income in FAMIS. Any money left from an EIP 12 months after receipt will be counted as a resource.

 

Family MO HealthNet (MAGI) Programs:

  • Payments are excluded as income.

NOTE: Make a note in the eligibility system regarding the amount received. The payment is not to be entered as income on the case. Example of note: Ms. Smith reported she received $1,400 EIP on 3/24/2021.

 

FAMIS Entries

If the EIP is reported as income in the month received, enter it as a resource on the SELFRES (FMWB) screen. DO NOT ENTER AS INCOME ON SELINC (FMX2). The excluded amount should always equal the total EIP when entering for the same month it was received along with any other excluded balances for that month. Use Code CV in the Excl Rsn field for the EIP or CB if multiple exclusion reasons exist. Please use the FAMIS Resource Guide (search “liquid resources”) for acceptable verification codes.

If the balance of the EIP is reported the month after receipt, exclude any remaining balance of the EIP in the accounts as CV following normal procedures for entering liquid resources.

Though the EIP amount authorized by the ARPA is different, please refer to IM-35 COVID-19 ECONOMIC IMPACT PAYMENTS RESULTING FROM THE CORONAVIRUS AID, RELIEF, AND ECONOMIC SECURITY (CARES) ACT FOR THE MO HEALTHNET, FOOD STAMP, TEMPORARY ASSISTANCE AND CHILD CARE SUBSIDY PROGRAMS for guidance to capture the EIP income as an excluded resource.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

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IM-45 COVID-19: MIXED EARNER UNEMPLOYMENT COMPENSATION (MEUC) BENEFITS FOR ALL PROGRAMS

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  COVID-19: MIXED EARNER UNEMPLOYMENT COMPENSATION (MEUC) BENEFITS FOR ALL PROGRAMS

 

DISCUSSION:

On 12/27/2020, the Consolidated Appropriations Act (CAA) 2021 was signed.  The CAA contains provisions to address the public health emergency (PHE) and introduced MEUC, a new type of unemployment compensation. 

MEUC provides a $100 weekly benefit to individuals with combined earnings from regular employment and self-employment. MEUC can be received in combination with all other unemployment compensation types except for Pandemic Unemployment Assistance (PUA). 

The American Rescue Plan Act of 2021 was signed into law on March 11, 2021.  This act extended several temporary unemployment compensation types, including MEUC, until September 6, 2021.

See IM-02 COVID-19 Unemployment Compensation Updates Resulting From The Consolidated Appropriations Act, 2021 for information on other types of unemployment compensation.

 

All Programs

Include/count payments from MEUC for ALL Income Maintenance programs including MO HealthNet, Supplemental Nutrition Assistance Program, Temporary Assistance, and Child Care.

 

Important

No new income type was created for MEUC funds.  Enter MEUC using existing income selections for regular unemployment compensation.  Entries for Source Name Field in FAMIS and Employer Name field in MEDES must be exact

  • In FAMIS, enter the gross income as unearned income (UI) and select UC-Unemployment Compensation/Insurance. In the Source Name Field, type MEUC.
    • Continue to make appropriate entries on Court Ordered Expense (FMXL/SUPEXP) to indicate child support expenses.
  • In MEDES, select Unemployment Compensation/Insurance and enter the gross income.  In the Employer Name field, type MEUC

 

Income Entry

If regular unemployment compensation or another type of unemployment compensation is received in conjunction with MEUC, add each type as a separate income entry.

In the example below, the participant receives a gross amount of $503 per week- 

  • The regular weekly amount is $103, which should be entered as regular unemployment.
  • After deducting $103 in regular unemployment, $400 remains. $300 should be entered as FPUC.
  • The remaining $100 should be entered as regular unemployment, with MEUC as the income source name.

This case will have 3 income entries; 2 of them will look like a regular Unemployment Compensation selection:

  • FAMIS

  • MEDES

 

Prior Quarter 

Payments from MEUC were not made prior to the week ending March 6, 2021. Do not budget income from MEUC for months prior to March 2021.

NOTE:  For Family MO HealthNet cases, use IMES to support self-attested income in reasonable compatibility decisions for countable unemployment compensation types, as outlined in the MEDES COVID-19 Self Attestation Guide.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/ers

IM-10 REVISIONS TO THE CALCULATION METHODS AND FREQUENCY CODES CHART

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  REVISIONS TO THE CALCULATION METHODS AND FREQUENCY CODES CHART

FORM REVISION #

CALCULATION METHODS AND FREQUENCY CODES CHART

DISCUSSION:

The purpose of this memorandum is to announce revisions to the Calculation Methods and Frequency Codes Chart. For the calculation method ADD, the following has been added:

  • When a change in income occurs in the month of application
  • For Prior Quarter Months

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

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IM-05 INCOME MAINTENANCE FEBRUARY PROCESSING PAID OVERTIME

FROM:   KIM EVANS, DIRECTOR

SUBJECT:   INCOME MAINTENANCE FEBRUARY PROCESSING PAID OVERTIME

ATTACHMENT:    OVERTIME PAYROLL SHEET

As of Sunday, February 21, 2021 and through Saturday, March 6, 2021 all Income Maintenance (IM) staff are approved to work paid overtime (OT) to:

  • Process SNAP, MHABD, TA and CC Applications, Verifications received, FA-325 follow Up, BA/CIC, SNAP Mid-Certification Reviews   
  • Register Online Applications (weekdays only)
  • Scan and/or Index Documents
  • Take Phone Calls
  • OT priority on Saturdays will be phone support followed by processing (shown above) for staff that have a phone license.  All others may focus on the tasks above.

This Overtime Project will be available to all IM staff including Clerical, BPT, CIS and Supervisors who are able to process SNAP, MHABD, TA, and CC tasks, register applications, and scan/index documents. OT is not intended for supervision of staff, at least one of the above activities is expected of supervisory staff.

The purpose of this OT is to increase processing and phone support. 

Staff working OT on this project will receive OT based on their job classification. If there are any questions about your job classification and OT rate please contact Alison Robison, Human Resources Manager.

The guidelines for this OT project are as follows:

  • Beginning Sunday, February 21, 2021 and running through Saturday, March 6, 2021 overtime will be available at the following times:

    All week days including Saturdays 5:00AM – 7:30PM
    Sunday, February 21, 2021               9:00AM – 7:30PM
    Sunday, February 28, 2021               9:00AM – 7:30PM
    Saturday March 6, 2021                    5:00AM – 4:00PM

  • Social distancing and flexible schedules should be continued through this project.
  • Employees will earn overtime as long as the employee physically works more than 40 hours during the work week (Sunday through Saturday). If an employee is off for any reason and is unable to physically work 40 hours in the week, they will receive straight time for those additional hours worked, until the 40 hour minimum is met. There will be no exceptions for holiday weeks.

FIELD REPORTING FOR THIS OT PROJECT:

  • Employees should work with their chain of command to receive prior approval to work the hours. This can be done by email or other written correspondence.
  • All staff working overtime must enter hours worked in the SharePoint OT site. Staff should use the appropriate OT Task depending on the work that they are completing.
  • All hours worked for OT should be entered into Leave Track after the hours have been worked. This time should be submitted as ADDHR time in Leave Track. The entry must include a note stating which OT project you worked on (to match what was entered in the SharePoint OT site). The entry must be approved by the supervisor through the Leave Track system.
  • Each Manager must approve Overtime Sheet for Payroll (attached Excel file) for each employee and submit to Stephanie Robertson via email. It is very important that the ‘Job Class’ portion of the form be completed.
  • Please refer to the deadlines for submitting overtime reports of hours worked as well as the pay date for the overtime. The payroll report schedule is posted on the FSD Work Site under OT Tracking. Please feel free to contact Alison Robison via email or by telephone at 573-751-4252 if you need additional information or clarification.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

EMAIL-IM-    

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IM-165 INTRODUCTION TO THE ELECTRONIC VERIFICATION SYSTEM (EVS)

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  INTRODUCTION TO THE ELECTRONIC VERIFICATION SYSTEM (EVS)

MANUAL ADDITION #

0110.060.00 0110.060.15.10 0110.060.25
0110.060.45 0110.060.05 0110.060.15.15
0110.060.30 0110.060.10 0110.060.15.20
0110.060.35 0110.060.15 0110.060.15.25
0110.060.40 0110.060.15.05 0110.060.20

FORM REVISION #

Authorization for Verification (IM-6EVS) 

DISCUSSION:

Several new eligibility tools are being implemented by the Family Support Division (FSD). These tools are designed to ease some of the burden on participants to provide verification while improving the accuracy of eligibility determinations.

EVS is the larger umbrella term for many electronic verification sources- some of which FSD has used for years, and some of which are new to the agency.

This memo introduces the manual sections, forms, guides, and training information for the EVS.

The following manual sections have been added to the General Information Manual:

0110.060.00 Electronic Verification System
0110.060.05 Electronic Verification System Legal Basis
   0110.060.10 Use of Electronic Verification System Sources
   0110.060.15 Fair Credit Reporting Act Authorization
   0110.060.15.05 FCRA Authorization Eligibility Factor for MHABD
   0110.060.15.10 FCRA Authorization for MO HealthNet for Disabled Children Cases
   0110.060.15.15 Ex Parte Review When MHDC Participants Turn Age 18
   0110.060.15.20 Ex Parte Review When Participant Moves from Family MO HealthNet to MO HealthNet for the Aged, Blind, and Disabled
   0110.060.15.25 Ex Parte Review When Participant Revokes FCRA Authorization
0110.060.20 Information Reported by Electronic Verification System Causes Ineligibility
0110.060.25 Reported Non-Financial Information from the Electronic Verification System
0110.060.30 Reported Income Information from the Electronic Verification System
0110.060.35 Reported Resource Information from the Electronic Verification System
0110.060.40 Electronic Verification System Case Record Entries
0110.060.45 Electronic Verification System Responses Received After the Eligibility Determination

It is very important that all staff review the new manual sections thoroughly.

Training will be conducted using a series of webinars to introduce the new EVS sources and requirements. You will receive notifications and invitations to these trainings via email.

The following new guides have been created:

Electronic Verification System Sources

Accuity Portal Guide

The following guides have been updated:

MHABD Caseworker Reference Guide- Liquid Assets

Comment Quick Reference Guide – Liquid Resources section

New EVS Sources:

  • Accuity: Portal that provides information regarding liquid assets such as bank accounts.
    • This source will be accessed for the MO HealthNet for the Aged, Blind, and Disabled (MHABD) program at the time of application and at annual renewal.
    • Accessing information from Accuity at application and annual review is required by federal regulation 42 U.S.C. § 1396w.
    • Release is scheduled for December 1, 2020.
  • Benefit Assessment: Portal titled Accurint for Government Eligibility that provides information regarding real property, personal property, incarceration, and death.
    • This source will be accessed as needed for the MHABD and Family MO HealthNet (MHN) programs at the time of application and annual renewal.
    • Release is scheduled for December 2020.
  • Program Participation Analyzer (PPA): Portal that provides information regarding duplicate participation in other states for participants of the MHABD, Family MHN, Temporary Assistance (TA), and Child Care (CC) programs.
    • This source will be accessed for MHABD, Family MHN, TA, and CC cases at the time of application and annual renewal.
    • MHABD release is scheduled for December 2020.
    • TA and CC release is scheduled for January 2021.
  • National Accuracy Clearinghouse (NAC): Portal that provides information regarding duplicate participation in other states for the Supplemental Nutrition Assistance Program (SNAP).
    • This source will be accessed for SNAP cases at the time of application and mid-certification review.
    • Release is scheduled for March 2021.

 

Fair Credit Reporting Act (FCRA) requirements:

The Accuity and Accurint for Government Eligibility portals provide information from a consumer reporting agency, which adds some additional requirements for FSD.

  • Authorization: Applicants and recipients give their authorization to match information with the consumer reporting agency when the applicant signs the application. FSD needs authorization from eligibility unit members who are not applying for or receiving public assistance benefits before reviewing EVS sources that have FCRA requirements, also known as FCRA sources. Please thoroughly review manual section 0110.060.15 Fair Credit Reporting Act Authorization for additional information.
  • Notices: When information provided by a consumer reporting agency results in an adverse action, additional language must be included on the adverse action and action notices. FSD is required to notify the participant that information from a consumer reporting agency was used in the eligibility determination and the contact information for the consumer reporting agency.
    • New codes have been created that prompt FAMIS to add this wording to the appropriate notices. These codes are included in the user guide for each FCRA source.
    • MEDES system work is still being completed. Manual notices must be sent if information from the Accurint for Government Eligibility portal results in a negative case action. Based on the types of information provided by Accurint for Government Eligibility, this would be incarceration. Death information reported by Accurint for Government Eligibility does not have FCRA requirements.

 

Contact information for FCRA sources:

 Contact information for Accuity and Accurint for Government Eligibility will be included on the appropriate notices when information received from these sources results in an adverse actions. If a participant contacts FSD and questions the information that was reported by Accuity or Accurint for Government Eligibility staff can refer them to the company that reported the information.

Accuity:
LexisNexis Risk Solutions Bureau, LLC
Consumer Inquiry Department
P.O. Box 105108
Atlanta, GA 30348-5108
Phone: 1-888-530-7378

Accurint for Government Eligibility:
LexisNexis Risk Solutions Bureau, LLC
Consumer Inquiry Department
P.O. Box 105108
Atlanta, GA 30348-5108
Phone: 1-877-497-2621

 

New system codes in FAMIS:

Each FCRA source has two new FAMIS verification codes. It is very important that you use the correct code so that the case pends only when appropriate and the correct wording goes out on the notices.

AS-Accuity Statement
AC-Accuity Confirmation

GS-Accurint for Government Eligibility Statement
GC-Accurint for Government Eligibility Confirmation

The AS and GS codes will pend the case, acting as if the verification code is left blank, and a Request for Information Notice will be generated. The AC and GC codes act as if verification has been received and will not pend the case.

As discussed in manual section 0110.060.20 Information Reported by Electronic Verification System Causes Ineligibility, FSD cannot close a case due to information reported solely by a source. When an EVS match returns information that indicates that an applicant or participant is ineligible and this information was NOT reported by the participant, FSD must request additional information from the applicant or participant. This could be in the form of contact with the participant to confirm the information or the request of additional verification.

When deciding which verification code to use, consider the current verification requirements for each program.

AS and GS codes will be used in the following situations:

  • Information reported by the EVS results in ineligibility;
  • Information reported by the EVS is questionable or additional details are needed before an eligibility determination can be completed

AC and GC codes will be used in the following situations:

  • Additional information was requested due to an EVS match, and the information was provided by the participant;
  • EVS confirms participants statement and no additional verification is required

 

Referrals to the Program Integrity and Welfare Investigations Units:

There have been no changes to the referral process to the Program Integrity (PIU) or Welfare Investigations Units (WIU).

For WIU referrals:

If the verification received results in a determination of ineligibility and benefits have previously been issued, submit a referral for investigation to the Welfare Investigations Unit (WIU) using the Overpayment Portal in the FSD Worksite. Select the appropriate reason for the referral. In the narrative, indicate the referral is based on an EVS match and list the specific portal. Make a comment in FAMIS documenting the referral.

If the verification received results in a determination of ineligibility and benefits have not been issued, do not submit a referral for investigation.

 

Field Processes:

Field process guides will be housed on the Accuity page on FSD’s Intranet Site. To access the Accuity page from FSD’s intranet site click on the button labeled “FSD Work Sites.”  In addition to future memos, you may receive information regarding field processes, best practices, and frequently asked questions from your Program Administrators or Managers.

Any questions about any of the topics covered in this memo should be sent through normal supervisory channels. Policy questions can be submitted by managers to the policy unit email addresses:

          MHABD and Family MHN: COLE.MHNPOLICY@dss.mo.gov

          SNAP: COLE.FSPOLICY@dss.mo.gov

          TA and CC: FSD.COLETAPOLICY@dss.mo.gov

If a case specific policy clearance is needed, the Request for Interpretation of Policy (IM-14) process should be utilized.

The new tools are part of your eligibility toolbox for improving accuracy and easing some of the verification burden for FSD participants!

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

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