IM-77 NEW SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) POLICY ELECTRONICALLY STOLEN BENEFITS (ESB) AND ELECTRONICALLY STOLEN BENEFIT REPLACEMENT REQUEST FORM

FROM: KIM EVANS, DIRECTOR

SUBJECT: NEW SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) POLICY ELECTRONICALLY STOLEN BENEFITS (ESB) AND ELECTRONICALLY STOLEN BENEFIT REPLACEMENT REQUEST FORM

MANUAL REVISION #
1150.015.00

 

DISCUSSION:

Due to the Consolidated Appropriations Act (CAA) 2023, section 1150.015.00 Electronically Stolen Benefits has been added to the SNAP manual. The CAA allows states to replace electronically stolen SNAP benefits with federal funds and allows retroactive requests for losses that occurred from 10/01/2022.

Electronically stolen benefits are defined as:

  • card skimming,
  • card cloning, and
  • phishing (or another similar method of fraud)

A new form, Electronically Stolen Benefit Replacement Request (IM-111), was created to capture the details for these types of replacement requests. For the loss to be considered for replacement, the IM-111 will need to be completed and signed by an adult participant or authorized representative of the SNAP household.

Specialized staff have been assigned special security profiles to process these types of benefit losses. A new code of ESB – Electronically Stolen Benefits is now active in the eligibility system for the assigned staff to enter benefit replacement requests.

Staff can view if a benefit replacement has been issued by going to PAYHIST/FM5F to see the payroll type of ESB.

Retroactive requests from 10/1/2022 can be accepted until 12/4/2023. If the participant has already reported the loss on the IM-110, designated staff will review and re-process these past requests.

Note: Benefits replaced due to electronic theft from an EBT account, may be replaced only two times per federal fiscal year (FFY) which is October-September.

Effective today, staff must direct participants to complete the ELECTRONICALLY STOLEN BENEFIT REPLACEMENT REQUEST (IM-111) if the participant indicates they have been a victim of this type of criminal activity. Only IM-110’s received prior to 12/04/2023 and IM-111’s will be accepted for ESB replacements.

Note: P-EBT benefits are not SNAP benefits and cannot be replaced if electronically stolen.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff
  • Begin using the new IM-111 to report SNAP benefit losses due to electronic fraud.

 

 

 

KE/ch

 

IM-76 DETERMINING CORRECT APPLICATION DATES FOR ALL PROGRAMS

FROM: KIM EVANS, DIRECTOR

SUBJECT: DETERMINING CORRECT APPLICATION DATES FOR ALL PROGRAMS

 

DISCUSSION:

In a recent Program Access Review (PAR), the Food and Nutrition Service (FNS) found Supplemental Nutrition Assistance Program (SNAP) applications registered with incorrect application dates. This memo provides clarification in determining correct application dates for all programs.

Incorrect application dates can result in:

  • benefit payment errors,
  • incorrect eligibility begin dates,
  • improper processing timeframes, and
  • increases to the agency’s error rates for accuracy and timeliness, potentially impacting federal funding.

Application dates must be carefully evaluated during both registration and processing to ensure that the correct date is used.

Application Date vs Agency Received Date

Application dates are determined by the date and time that an application with the minimum required information is received by the agency. (See policy for program-specific requirements.)

  • Applications received before 5:00 p.m. Monday – Friday are considered as received on that date.
  • Applications received outside of business hours (after 5:00 p.m., on a weekend, or on a holiday) are considered as received on the next business day.

Note: MO HealthNet (MHN) applications received by phone or online, including applications from the Federally Facilitated Marketplace (FFM), are an exception. Regardless of the time of day or day of the week received, online and FFM applications are dated the day the application was successfully submitted and phone applications are dated the day that the telephonic signature was captured.

Identifying Date/Time of Receipt

With the exception of applications received through the Upload Portal, applications must be opened and viewed in order to see the received date.

Received date location examples:

  • Upload Portal: Added On date in the Electronic Content Management system (ECM)

  • Online/AEM (not MHN): Submitted Date Time on bottom of each page

 

  • Mail: Date stamp

  • Resource Center: Date stamp

  • Fax: Receiving information on bottom or side of page

  • MHN – Online, phone, FFM: MHN Application Case tab

 

When Multiple Applications are Received:

If more than one application is received for the same program, the first application received is the application to be registered.

Example: Two Temporary Assistance applications are found in the ECM, dated 9/12 and 9/14. The eligibility system shows that neither has yet been processed.

    • The 9/12 application is registered but both applications are reviewed during processing.

Registering the Correct Applicant:

Care must be taken to ensure that applications are registered under the correct applicant. Applications registered under an incorrect head of household cause delays for the applicant and could result in a breach of confidentiality for either party.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Review content and resources in the Application Registration row of FAMIS Resources.

 

 

 

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IM-75 FSD.DOCUMENTS UPCOMING EMAIL ADDRESS DEACTIVATION

FROM: KIM EVANS, DIRECTOR

SUBJECT: FSD.DOCUMENTS UPCOMING EMAIL ADDRESS DEACTIVATION

 

DISCUSSION:

As of October 1, 2023, FSD.Documents@dss.mo.gov will be deactivated and the sender will receive a bounce back response. Currently, an automatic response informs the sender beginning October 1st, 2023 documents will no longer be accepted through FSD.Documents@dss.mo.gov and provides additional resources to the sender.

Documents will continue to be accepted via:

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

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IM-73 YOUR RIGHTS AND RESPONSIBILITIES AS A SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) HOUSEHOLD FORM UPDATED

FROM: KIM EVANS, DIRECTOR

SUBJECT: YOUR RIGHTS AND RESPONSIBILITIES AS A SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) HOUSEHOLD FORM UPDATED

FORM REVISION #
IM-31B

 

DISCUSSION:

The form Your Rights and Responsibilities as a SNAP Household (IM-31B) has been updated with the following changes:

  • The age range of 18-49 year olds for ABAWDs has been removed, and
  • The DSS logo was updated.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using the IM-31B with the revision date of 08/2023 at the release of this memo to inform SNAP households during interviews of their rights and responsibilities.

 

 

 

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IM-71 CHANGES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) ABLE-BODIED ADULTS WITHOUT DEPENDENTS (ABAWD) AGE LIMIT AND EXEMPTIONS

FROM: KIM EVANS, DIRECTOR

SUBJECT: CHANGES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) ABLE-BODIED ADULTS WITHOUT DEPENDENTS (ABAWD) AGE LIMIT AND EXEMPTIONS

MANUAL REVISION #

1105.000.00 1105.035.05 1115.035.10.05
1105.015.10 1105.035.15 1115.035.25.25 
1105.015.10.25 1105.035.20 1115.070.00
1105.015.10.25.05 1105.035.30 1120.005.05
1105.025.00 1105.035.35 1120.045.00
1105.025.05.05  1105.035.40 1125.010.05
1105.025.05.15 1105.035.45 1130.020.00
1105.025.15 1105.037.00 – OBSOLETE 1135.025.05 
1105.025.50.05 1110.010.00 1140.000.00
1105.035.00 1115.010.00 1140.005.45

 

DISCUSSION:

The Fiscal Responsibility Act (FRA) of 2023 adds three new exemptions to the ABAWD Work Requirement and gradually increases the upper age limit from 49 years old to 54 years old. These changes are effective 9/1/2023.

New Exemptions

Three new Employment Assessment coding options have been created for the new exemptions:

  • 40—Aged out of Foster Care, Under 25 years old:
    • This exemption is for an applicant/participant who is 24 or younger and aged out of the foster care system of any state, district, territory, or tribal organization at age 18 or older.
    • Verification is required.

Note: Exemption will be automatically ended, coding changed to non-exempt (code 22), and non-work months added (if applicable) when participant turns 25 years old.

  • 41—Veteran:
    • This exemption is for any participant who served in any branch of the United States Armed Forces, including Reserves/Guard, regardless of the conditions of their discharge or release.
    • Verification is required.
  • 42—Homeless:
    • There has been no change to the definition of homeless. Refer to 1100.010.00 Definitions
    • Status code: EXE
    • Verification is not required.

Note: Code 15 is no longer to be used for homelessness. All participants currently coded 15 will be updated to 42. Coding will need to be reassessed at next mid-certification review, recertification, or reported change.

When a household member is eligible for more than one exemption, staff must select the exemption that is most beneficial to the participant for the duration of certification.

New Employment Assessment Statuses

In order to allow for verification to be requested and for the participant to be exempted from ABAWD requirements but still referred to SkillUP, two new statuses were created for use with the Aged Out of Foster Care and Veteran exemptions:

  • AEX – ABAWD-Only Exemption
    • Exemption verified
  • PEN – Pending Assessment
    • Pends the case for verification

Once verified, eligibility for the Foster Care or Veteran exemption does not need to be re-verified for subsequent applications or recertifications. When verification is received and the status updated to AEX, a comment must be entered on the Employment Assessment (EMPLOY/FMMS) screen to document how the exemption was verified.

Note: If verification is not provided then the eligibility system will update the coding to non-exempt (code 22) and, if applicable, either add non-work months or reject the member if they have already used their 3 non-work months.

  • If a SkillUP exemption applies then a case should not be pended for verification on an ABAWD-only exemption.

Age Limit Increases

The age limit for the ABAWD work requirement will increase as follows:

  • 18 – 50 years of age, effective 9/1/2023
  • 18 – 52 years of age, effective 10/1/2023
  • 18 – 54 years of age, effective 10/1/2024

The age limit increases apply at application/recertification, mid-certification review, and when adding a household member. Non-work months will not be automatically added for active participants. A participant’s work assessment code must be reviewed at every mid-certification review, recertification, or when the participant reports work activities or an exemption.

SNAP Manual Revisions

Updates were made to the manual sections listed in the Manual Revision section of this memo to remove references to the ABAWD age range, update links to re-named sections, update formatting, and to reflect current policy, procedures and terminology.

Additional updates were made to the manual sections below:

ABAWD Policy Updated:

Title Changes

System generated forms and notices have been updated to reflect these changes.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

KE/mn

IM-70 INTRODUCING INCARCERATION MATCHES FOR THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP)

FROM: KIM EVANS, DIRECTOR

SUBJECT: INTRODUCING INCARCERATION MATCHES FOR THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP)

MANUAL REVISION #
1141.010.10

 

DISCUSSION:

Per federal regulations, the Family Support Division (FSD) must compare SNAP household member data to information received from all Federal, State, and/or local detention or correctional institutions to ensure incarcerated individuals do not receive SNAP benefits. When a match is found, a Notice of Match Result (NOMR/FA-601) is sent by the eligibility system advising the household of the match.

The NOMR allows 10 days for the SNAP household to respond and/or dispute the match. After 10 days, if the household does not respond to the NOMR, or if the household responds, but fails to provide enough information to clarify the circumstances, a Notice of Adverse Action (NOAA) is system generated. At the end of the adverse action period, the matched individual will be removed from the household and benefits will be adjusted accordingly, or the case could close.

The Match Notice field will display “Y” on Select Interface (INTRFACE/FMK0) screen in FAMIS if an individual is matched as potentially incarcerated and an entry with source type of SMP will be displayed.

 

 

Note: SMP stands for SNAP Match Prison on Select Interface

 

If a participant is not incarcerated or has been recently released, the Match Notice field should be updated to “N” once the household has provided verification. If an adverse action or closing action was already initiated, it will also need to be voided once the participant provides proof that the household member is not incarcerated.

Only cases with active SNAP participation will display the Match Notice Indicator and be sent a NOMR. All other programs will only show the SMP and Match Notice Indicator on INTRFACE when the matched participant is also active on a SNAP case. For Non-MAGI MO HealthNet and Child Care, no action will be taken by the system even if the matched individual is also active on SNAP; however, Temporary Assistance cases will begin an adverse action at the same time as SNAP if the match is not resolved.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/tl

IM-66 CORRECTIONS MADE TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) UNCLEAR INFORMATION POLICY

FROM: KIM EVANS, DIRECTOR

SUBJECT: CORRECTIONS MADE TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) UNCLEAR INFORMATION POLICY

MANUAL REVISION #
1141.005.00

 

DISCUSSION:

Due to feedback received from the Food and Nutrition Service (FNS), section 1141.005.00 When to Act on Unclear Information of the SNAP policy manual was updated to show unclear information must be:

  • Recent (fewer than 60 days old relative to the current month of participation).

Memo IM-06 posted January 19, 2023, incorrectly stated that unclear information is information that is less than 60 days old from the date of receipt.

Also, while correct in 1141.005.00 of the SNAP manual, the memo should have stated:

For information that is older than 60 days, not required to be reported, or not significantly different than information used for the certification, case notes should be made in the eligibility system and the information must be explored at the next mid-certification review or recertification.

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/tl

IM-65 UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) CLAIMS DETERMINATION SECTION OF THE SNAP MANUAL

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) CLAIMS DETERMINATION SECTION OF THE SNAP MANUAL

MANUAL REVISION #

1142.005.00 1142.020.00 1142.030.00
1142.035.00 1142.035.05 1142.035.10
1142.035.10.05 1142.035.10.10 obsolete 1142.040.00
1142.045.00 1142.055.00 1142.055.10
1142.055.15 1142.055.15.05 1142.055.15.10
1142.055.15.15 1142.055.15.20 1142.055.15.30
1142.057.00 1142.060.00 1142.065.00
1142.070.00 1142.080.00 1142.090.00

 

 

DISCUSSION:

The above SNAP Manual sections were revised to reflect current procedures and updated terminology. However, the below manual sections had additional updates made:

1142.035.10.10 Determining the Amount of the Claim for Change Reporting EUs section was made obsolete.

 

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

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IM-64 UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MID-CERTIFICATION REVIEW/REPORT FORM (MCR)

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MID-CERTIFICATION REVIEW/REPORT FORM (MCR)

FORM REVISION #
FA-546

 

DISCUSSION:

Return instructions were added to the front of the SNAP MCR (FA-546) just below the date the participant should return the form. These instructions were also added below the signature line.

A note was added above the U.S. Department of Agriculture’s (USDA) nondiscrimination statement to specify the address for civil rights complaints should not be used to submit application materials. The link to the USDA Program Discrimination Complaint Form was corrected.

The MCR was also updated with the following changes:

  • Outdated information was removed in the paragraph above question 4,
  • Question 9 was reworded to address changes since the last application,
  • Certain federal regulations were corrected due to typographical errors,
  • Formatting was updated in several places for easier understanding, and
  • Paragraphs under the Penalty Warning were rearranged based on feedback from legal services.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

 

 

KE/tl

 

 

IM-63 JULY 2023 – QUARTERLY FORMS UPDATE

FROM: KIM EVANS, DIRECTOR

SUBJECT: JULY 2023 – QUARTERLY FORMS UPDATE

 

DISCUSSION:

Income Maintenance forms and documents are reviewed and revised quarterly and as necessary. New forms and documents are created as required or requested.

All new and revised IM forms show a revision date of 7/2023, unless otherwise stated. Revised IM forms with older revisions dates are now obsolete. Family Support Division (FSD) will accept obsolete forms until 9/30/2023.

New and Revised Forms available in the public and internal forms manuals:

Form Number  Form Name New or Revision:
HIPP-1 Application for Health Insurance Premium Payment (HIPP) Program MO HealthNet Division (MHD) updated and revised the application. This form has a revision date of 2/2023.
HIPP-1 Solicitud para el Programa de Pago de Primas de Securos Medicos *(HIPP) MHD updated and revised the application. This form has a revision date of 2/2023.
HIPP-A Application for Health Insurance Premium Payment (HIPP) Program – Care Coordinator Version MHD updated and revised the application. This form has a revision date of 2/2023.
HIPP-A Solicitud para el Programa de Pago de Primas de Securos Medicos *(HIPP) – Coordinador de Cuidados MHD updated and revised the application. This form has a revision date of 2/2023.
IM-2SR Signature Request Revision to update terminology from review to renewal.
IM-6NF Authorization for Release of Medical/Health Information to Nursing Facilities, In-Home Nursing Care Providers, and Other Providers of Medical Services Revision to use official name, add electronic signature attestation, remove one year expiration date, and update formatting to improve readability.
IM-114 Voluntary Repayment Authorization Form Revision to update terminology, contact information, and processes.
MO 231-0167 Missouri Voter Registration Application Secretary of State revised to add optional political party affiliation and remove rural voters field. This form has a revision date of 5/2023.

New and Revised Forms available only to FSD staff in the internal forms manual:

Form Number Form Name New or Revision:
IM-33HCB Notice of Case Action for Home and Community Based Services Waiver New action notice for cases requesting or receiving Home and Community Based Services (HCB) Waiver benefits.
IM-54A Home and Community Based Services Referral Revision to correct a broken hyperlink.

Revised forms sent to participants by FAMIS or MEDES eligibility systems:

Form Number Form Name Revision:
HIPP-1 Application for Health Insurance Premium Payment (HIPP) Program Updated in MEDES to match revisions made by MHD. Released in MEDES 5/30/23.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Begin using revised forms immediately.
  • Discard and recycle blank obsolete forms.
  • Share with community partners.

 

 

 

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